LG
Service Trainer
LUZA Group
Contract type
Ongoing
Work mode
Remote · EMEA
Experience
3 years
Job description
Service Trainer role delivering technical service training and developing learning content for an international Service Training Team across EMEA. The position is home-based with up to 50% travel.
At a glance
- Work mode
- Remote · EMEA
- Languages
- English – fluent
What you'll do
- Deliver technical service training courses, both face-to-face and through online platforms and webinars
- Plan, coordinate and manage training sessions from preparation to completion, with the support of the back office team
- Adapt training delivery to different audiences, leveraging language skills and technical expertise
- Monitor training effectiveness and participant satisfaction
- Develop new technical training materials to support new product launches
- Maintain and regularly update training documentation in line with current product specifications
- Collaborate closely with engineers, subject matter experts and aftermarket teams to ensure technical accuracy and relevance
- Design and develop new learning content for the e-learning platform
- Identify and recommend innovative training methodologies, formats and tools
- Explore multimedia solutions, gamification, online polls and other interactive learning approaches
- Develop tests and assessments to measure learning outcomes and training effectiveness
- Contribute to maintaining high training standards and continuously enhancing the learning experience
- Contribute to the planning, budgeting and achievement of the team's KPIs
- Represent the brand professionally and consistently
- Foster a positive, collaborative and team-oriented environment
- Demonstrate enthusiasm and a proactive approach when interacting with trainees and colleagues
What we're looking for
- Degree or qualification in Mechanics, Engineering or a related technical field (or equivalent experience)
- Strong technical knowledge, ideally in earthmoving equipment, hydraulics and engines
- Excellent training, presentation and communication skills
- Fluent English is essential
- Strong organisational and analytical skills
- Excellent follow-up and time-management abilities
- Open communication style and a collaborative mindset
- A positive attitude, passion for training and ability to engage different audiences
Nice to have
- Previous product knowledge or experience with earthmoving equipment is a strong advantage
- Additional European languages are a strong plus
- A commercial mindset is an advantage
Your team
Service Training Team
An international Service Training Team delivering technical training and developing learning solutions across the EMEA region.