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Site Reliability Engineer
Contract type
Ongoing
Work mode
Hybrid · 2 days/week in office · United Kingdom
Experience
Mid-level · 3+ years
Job description
Site Reliability Engineer role at NiCE focused on running and improving production environments, building automation, and ensuring reliability of large distributed software applications.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · 2 days/week in office · United Kingdom
- Languages
- English
What you'll do
- Run the production environment by monitoring availability and taking a holistic view of system health
- Build software and systems to manage platform infrastructure and applications
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
- Provide primary operational support and engineering for multiple large distributed software applications
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
- Partner with development teams to improve services through rigorous testing and release procedures
- Participate in system design consulting, platform management, and capacity planning
- Create sustainable systems and services through automation and uplifts
- Balance feature development speed and reliability with well-defined service level objectives
What we're looking for
- 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability
- Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell)
- Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
- Experience with infrastructure as code tools such as CloudFormation, Terraform
- Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI
- Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch)
- Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems
- Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup
- Strong communication skills and the ability to collaborate effectively with cross-functional teams
- Team player - ability to work well in a close team environment
- Fast learner with ability to educate her/himself on relevant technologies
- Ability to multitask and prioritize work
- Ability to remain focused and calm under pressure
Nice to have
- Handson experience of working with large Kubernetes Cluster. Certification will be an added plus
- Working experience of Grafana Observability Suite (Loki, Mimir, Tempo)
- Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck
- Familiarity with configuration management tools like Ansible, Puppet, or Chef
- Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent
Your team
Network Operations
Apply
About NICE
We don't limit our challenges. We challenge our limits.
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Key facts
- over 8,500 employees
- Software
- NASDAQ: NICE
- Software products used by 25,000+ global businesses
- 85 of the Fortune 100 corporations are customers
- Manages more than 120 million customer interactions daily
- Monitors 3+ billion financial transactions
- Over 8,500 employees across 30+ countries
- Recognized as market leader in AI, cloud and digital