Software Engineer (L3)
Job description
Senior Software Engineer (L3) on Twilio's Segment Data platform/pipelines team, building and scaling high-scale ingestion and data processing systems. The role focuses on designing robust routing experiences for Data Pipelines and operating always-available distributed systems in the cloud.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · India
What you'll do
- Design and deliver robust, high-scale routing experiences for Data Pipelines for Twilio Segment
- Operate always-available, complex distributed systems in cloud environments
- Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture
- Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment
- Mentor junior engineers and contribute to a culture of technical excellence and continuous learning
- Participate in an on-call rotation for managed services; troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes
What we're looking for
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec)
- 5-7 years experience writing production-grade code in a modern programming language
- Proficient programming experience in Go, Java, Python or similar object-oriented languages
- Experience operating large-scale, distributed systems on top of cloud infrastructure
- Experience shipping services (products) following CI/CD development paradigm
- Good grasp of software engineering and how to build a system in scalable and extensive manner
- Leverage best-in-class development productivity practices including AI tooling
- Excellent communication, problem-solving, and operational excellence skills
Nice to have
- Hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
- Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture
- Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes)
- Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus)
- Familiarity with AI/ML technologies
- Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way
- Experience working in a geographically distributed team
Your team
Segment, Data platform/ pipelines team
Team building and scaling systems that process several hundred thousands of data points per second, helping customers unlock value of their data from external systems and activate it to various destinations via Segment capabilities.
Apply
Direct apply at Twilio
Opens the job posting at Twilio
About Twilio
Shaping the future of communications
Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. It is a remote-first company with a strong culture of connection and global inclusion.
Key facts
- Communications technology
- Remote-first company
- May ask employees to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings
- Uses AI to help make its hiring process efficient; every hiring decision is made by real Twilions
- Values are called Twilio Magic
- Supports employee volunteering and donation efforts
What they value
- Twilio Magic