Solution Consultant – Atlassian Apps
Job description
A Solution Consultant role at Caelor combining product knowledge with sales and customer success for key customers and partners. The person helps customers find the right mix of Caelor apps, guides them through evaluation, adoption and renewals, and feeds customer insights back into product, marketing and sales.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EU
- Languages
- English
What you'll do
- Own 1:1 relationships with key prospects, customers and hands-on Solution Partners
- Run discovery calls, demos, solution walkthroughs and follow-ups for our core apps
- Help customers with onboarding, adoption, renewals, migration questions and adding a second app
- Spot and resolve churn risks, expansion potential and partner-assisted opportunities across our key accounts
- Provide customer and partner insights for case studies, battle cards, product feedback and roadmap input
- Keep a strong working knowledge of Caelor apps, Atlassian use cases and competing solutions across our internal teams
What we're looking for
- 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering or partner-facing consulting
- Hands-on work with B2B SaaS customers, ideally in the Atlassian ecosystem or with Marketplace apps
- Experience running demos, workshops, onboarding sessions and renewal or expansion conversations
- Good familiarity with Atlassian products (Jira Service Management, Confluence, Marketplace apps) and how customers use them day to day
- Ability to explain technical or operational topics in simple terms
- Commercial thinking around retention, expansion, packaging, discounts and partner-led growth
- Ability to build trust with customers, partners and internal teams
- Clear written and verbal communication in English, including notes, handoffs and customer-facing materials
Nice to have
- Background in intranet, knowledge management, ESM, asset management or internal communication areas
Your team
Revenue office
You'll report to our Head of Revenue and work closely with product, marketing and leadership
Benefits
- Attractive remuneration
- Lunch voucher
- Medical insurance
- Annual performance bonuses
- Flexible work hours
- 25 days paid leave
- Team building activities
- Salary kept during maternity leave and flexible hours for working mums
Apply
About Caelor
Caelor builds apps that run inside Atlassian products (Jira and Confluence), used by companies all over the world. They turn Confluence into a real company intranet, make pages clear and easy to read, explain internal vocabulary right where people need it, and give every employee a simple way to request the equipment and services they need. Caelor brings together the Vectors and Caelor teams under one name.
Mission
We build apps that make everyday work simpler, so teams can find what they need, understand it quickly and get on with their job.
Key facts
- about 40 people
- About 40 people across Tunis, Paris, Wiesbaden, Split and Dubai
- Tunis is the largest office
- Apps run inside Atlassian products (Jira and Confluence)
What they value
- Collaboration across teams and countries
- Honest feedback
- Transparent, friendly way of working