Solutions Engineer - German Speaker
Job description
Solutions Engineer role building Synthesia's pre-sales function for the DACH region, partnering with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for each deal.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · 3 days/week in office · Munich, Germany
- Languages
- English – fluent, German – fluent
What you'll do
- Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges
- Design and execute repeatable demo methodologies that prove Synthesia's business value quickly
- Build and maintain strong working knowledge of Synthesia's platform capabilities, roadmap, and positioning across all product lines
- Deliver demonstrations that speak to customer problems and tell a credible story of why Synthesia is the right solution
- Identify technical objections and integration questions as they come up, working with your AE and the broader ecosystem to find a path forward
- Contribute your assessment of technical fit and opportunity risk to help your AE shape account and deal strategy
- Keep your deal team and manager informed on deal status, timeline, and technical dependencies
- Identify, build relationships with, and actively enable technical champions within customer organizations
- Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments, troubleshooting issues and validating integrations with LMS, HCM, and content systems
- Partner with Enablement to complete certifications, stay current on new releases, and keep your demo and objection-handling skills sharp
What we're looking for
- 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience)
- Delivers a strong standard demo aligned to the discovery points and agenda set with the AE, with a solid grasp of core demo technique (e.g., Tell-Show-Tell)
- Applies established solution designs and best practices to the customer's use case, working with core ecosystem functions (Product, Customer Success) as the deal requires
- Identifies and surfaces deal risk and next steps based on what the customer tells you, escalating clearly to your AE so it gets actioned
- Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect
- Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization
- Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly
- Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines
- Willing to travel for customer discovery and on-site demos as needed
- You like staying ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from static methods to interactive practice and measurable skill development
- Strong written and spoken communication in English and German
Nice to have
- Like working in a fast pace environment
- Can also speak Spanish and or Italian
- Based in Munich or London so you can spend time in our offices
Your team
pre-sales function for the DACH region
Founding role: one of the first Solutions Engineers, shaping the playbook, tooling and best practices as we scale
Benefits
- Competitive salary, equity and benefits
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About Synthesia
The world's leading AI video platform for business
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Key facts
- 2017
- London
- AI video platform
- Used by over 90% of the Fortune 100
- Raised $200 million in a recent Series E funding round
- Total funding exceeds $530 million
- Offices and teams across Europe and the US
Partners & customers
