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Solutions Engineer
Contract type
Ongoing
Work mode
Remote
Experience
3 years
Job description
Solutions Engineer acting as a technical liaison between partners and internal teams, designing, implementing, and supporting business and information systems solutions across Hostopia and HostPapa platforms. The role supports partner integrations, migrations, and onboarding.
At a glance
- Work mode
- Remote
- Pay
- CAD 80,000 – 129,000 / year
What you'll do
- Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurations
- Evaluate partner technical environments and recommend scalable, efficient solution approaches
- Lead technical discovery sessions, solution design discussions, proof of concepts, and implementation planning
- Support API integrations, email and web services implementations, migrations, and onboarding activities
- Collaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirements
- Translate partner needs into technical tasks, project plans, and implementation documentation
- Deliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders
- Provide guidance on solution architecture, integrations, implementation strategies, and technical issue resolution
- Support ongoing partner relationships by troubleshooting technical and operational challenges as needed
- Stay informed on relevant technologies, products, hosting platforms, and industry trends
- Support other tasks or projects as assigned to meet team and business needs
What we're looking for
- Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or similar customer-facing technical roles
- Strong understanding of technical solution design, integrations, implementation planning, and systems analysis
- Experience working with APIs, web services, migrations, onboarding projects, or platform implementations
- Ability to manage technical discussions with both technical and non-technical stakeholders
- Strong communication, documentation, presentation, and relationship-building skills
- Analytical and problem-solving mindset with strong organizational skills
- Comfortable managing multiple projects, stakeholders, and technical priorities simultaneously
- Ability to quickly learn new technologies, systems, and partner environments
- Willingness to travel occasionally for partner discovery, implementation, or enablement activities when required
Nice to have
- Familiarity with hosting, telecommunications, cloud services, email platforms, or web services environments is considered a strong plus
Benefits
- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Access to the AI tools you need to do your work, and the room to experiment with them
Apply
About HostPapa
Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce, including HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker.
Key facts
- Remote-first, global team
- AI-first company
- Brands include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker
What they value
- Trust
- Respect
- Doing work that matters to our customers