AW
Sr Solution Consultant
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Mid-level · 3+ years
Job description
A Solution Consultant – Merchant at ACI Worldwide advising enterprise merchants on payment orchestration, fraud and risk management, and payment intelligence strategies. The role works with Sales, Product and Partners to translate merchant payment, fraud and data challenges into solution strategies and business outcomes.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
What you'll do
- Strategic customer engagements across the sales lifecycle, with a focus on fraud, risk, and payment optimization strategies
- Translate merchant challenges (e.g. fraud losses, false declines, conversion gaps) into data-driven value propositions and solution strategies
- Position ACI's payment orchestration capabilities to enable smarter routing, decisioning, and performance optimization
- Define and articulate business outcomes, including fraud reduction and risk mitigation, authorization uplift and revenue recovery, and improved customer experience and checkout performance
- Conduct consultative discovery workshops, identifying key pain points across payments, fraud, and risk domains
- Design end-to-end solution approaches combining payments, fraud detection, and data intelligence
- Partner with Sales and Account teams to progress and win strategic deals
- Build compelling narratives, proposals, and ROI models
- Collaborate with Product and Product Marketing to shape roadmap direction and market positioning based on customer insights
What we're looking for
- 3–5+ years in one or more of the following domains: fraud & risk management (e.g. fraud detection, decisioning, chargebacks); payment intelligence / optimisation (e.g. authorisation uplift, routing strategies); merchant payments (acquiring, gateways, orchestration, wallets)
- Experience in a consultative, customer-facing role (Solution Consulting, Pre-Sales, Advisory)
- Understanding of fraud prevention strategies and trade-offs (approval vs risk vs customer friction)
- Understanding of payment performance drivers (authorisation rates, routing, issuer behaviour)
- Understanding of data-driven decisioning and optimisation techniques
- Ability to translate technical capabilities into business value and outcomes
- Stakeholder engagement and good communication skills
- Experience building ROI cases, value models, and business justifications
- Ability to challenge customer assumptions and lead strategic conversations
- Applicants must be currently authorized to work in Germany, on a full-time basis; this position does not offer sponsorship for employment visa status or work permit now or in the future
Nice to have
- Familiarity with payment orchestration platforms is a strong plus
- Alternatively: fraud/risk expertise with a clear motivation to expand into payments and orchestration
- Experience working with enterprise merchants in retail, eCommerce, or digital services
- Exposure to regulatory frameworks (PSD2, SCA, etc.)
- Data-driven mindset with ability to leverage analytics and insights to drive decisions
- Comfortable working in complex, multi-stakeholder sales environments
- Strong collaboration with cross-functional teams (Sales, Product, Marketing)
Your team
Merchant Solutions
A diverse, passionate team dedicated to powering the world's payments ecosystem
Benefits
Opportunities for growth, career development, and a competitive compensation and benefits package within an innovative and collaborative work environment
Apply
About ACI Worldwide
Powering the world's payments ecosystem
ACI powers the payments ecosystem – globally. ACIers innovate, collaborate, and grow in an energetic technology culture with decades of proven success; the company's size and reach allow employees to see the global impact of their work.
Key facts
- Payments technology
- Powers the payments ecosystem globally
- Energetic technology culture with decades of proven success
- Req Number 19339
What they value
- Ensure Accountability: holding self and others accountable to meet commitments
- Drives Results: consistently achieving results, even under tough circumstances
- Customer Focus: building strong customer relationships and delivering customer-centric solutions
- Cultivate Innovation: creating new and better ways for the organization to be successful
- Collaborates: building partnerships and working collaboratively with others
- Courage: stepping up to address difficult issues, saying what needs to be said