Staff Fullstack Engineer - Platform - App Core Usage

Grafana Labs

Contract type

Ongoing

Work mode

Remote · Canada

Experience

Lead / principal · Not stated

Level inferred from job title

Job description

Staff Fullstack Engineer in the AppCore Usage squad, building and operating backend services and APIs for billing, rates, usage calculations and cloud marketplace integrations, with some frontend work.

At a glance

Employment: Full-time · Employee (employment agreement)
Work mode: Remote · Canada
Pay: CAD 186,368 – 223,642 / year

What you'll do

Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows
Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features
Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery
Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls
Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration
Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments
Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays
Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans
Build and maintain integrations with cloud marketplaces and external business systems where required by the squad's work
Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support
Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour
Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies
Share technical leadership through design discussions, code reviews, mentoring and practical improvements
Participate in the squad's on-call rotation after onboarding; improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings

What we're looking for

Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on
Strong experience building and operating production backend systems in Go, our primary backend language
Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change
Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services
Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes
Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes
Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts
Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements
A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release
Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones
Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise
Experience writing readable, well-tested software that other engineers can understand, maintain and operate
Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build
Experience supporting colleagues through code reviews, mentoring and constructive technical discussions

Nice to have

Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications
Reducing operational toil and automating workflows with recurring exceptions or manual interventions
Systems with auditability, traceability or financial-control requirements
MySQL operations, replication, database upgrades and performance tuning
Terraform, Jsonnet and Kubernetes deployment configuration
Argo Workflows or comparable deployment and job-orchestration tooling
Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP
Data synchronisation pipelines and BigQuery integrations
Cloud marketplace integrations across AWS, Azure or GCP
Integrations with business platforms such as NetSuite or Salesforce
Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry

Your team

Application Core Services (AppCore) - Usage squad

A group within Platform, in the Foundations department, building and operating systems that support Grafana's business operations and customer experience. The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations.

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About Grafana Labs

The company behind Grafana Cloud, the fully managed observability platform

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI. We are a 100% remote company with team members across 40+ countries.

Key facts

Observability / software
100% remote company with team members across 40+ countries
Grafana Cloud trusted by more than 10,000 organizations
Backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital
Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days
In-person onboarding

Partners & customers

AnthropicBloombergNVIDIAMicrosoftSalesforce

What they value

Transparency
Autonomy
Trust
Collaboration
Open source roots
High trust, low ego culture that values outcomes over optics