Staff Product Analyst, Marketplace
Level inferred from job title
Job description
Staff Product Analyst, Marketplace at Relay, owning the decisions that shape booking, matching and pay in a two-sided delivery marketplace. The role sits in a ~30-person data team and turns analysis into systems, monitors and alerts that drive the network.
At a glance
- Work mode
- Hybrid · London, United Kingdom
What you'll do
- Decide which Marketplace problems are real and which only look real, before anyone builds a fix.
- Design how Marketplace decides: which signals count, and what good looks like for booking, matching and pay.
- Tell the squad lead what to change and what to stop, and get a decision.
- Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
- Go and look when the data and the street disagree: the sort centre, the van, the shop.
- Get the missing data built, and prove whether each change worked.
- Own decision-making on booking, matching and shifts, and recommend on pay.
- Work out what makes a shift worth booking early and how to prove what works when a clean experiment isn't possible.
- Decide where each area sits between paying for booked-but-unused shifts and unserved routes, and what would let the network get there on its own.
- Determine where the network needs more local shops, what a shop should be paid, and how to see a closed shop coming.
What we're looking for
- Have owned the decisions a matching, pricing or incentive model fed, in a two-sided marketplace or gig platform, rather than building the model itself.
- Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
- Can trace why drivers or couriers stop booking or cancel, and can read the experiments behind a pricing or incentive change, including when a clean test isn't possible.
- Have been through real change, such as a pivot, fast growth or a new market, and rebuilt something because of it.
- Are hands-on and fluent in SQL, with or without AI, and happy to build their own analysis apps, monitors and alerts.
- Would rather ship a working answer this week than a perfect one next quarter.
- No logistics experience needed, just the appetite to learn a physical operation fast.
Your team
Marketplace
Squad within a data team of about 30 across analytics, operational research and data science; engineering and operational research build what you design.
Apply
About Relay
Relay is a logistics company reshaping how goods move in an online era, delivering 400,000 parcels a day across the UK through van drivers, local shops and couriers. Backed by Europe's largest-ever logistics Series A ($35M) led by Plural and a recently closed Series B ($95M).
Mission
To free commerce from friction
Key facts
- ~160 people
- Logistics
- Backed by Europe's largest-ever logistics Series A ($35M) led by deep-tech investors Plural
- Recently closed Series B ($95M)
- Scaling faster than 99% of venture-backed startups
- ~160 people, around half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Delivers 400,000 parcels a day across the UK
- Went from 3,000 parcels a day in London to 400,000 across the UK in under three years
- Data team of about 30 across analytics, operational research and data science
What they value
- Aim with Precision
- Play to Win
- 1% Better Every Day
- All In, All the Time
- People-Powered Greatness
- Grow the Whole Pie