Staff Product Analyst, Trust and Safety
Level inferred from job title
Job description
Staff Product Analyst, Trust and Safety at Relay, owning fraud, risk and trust decisions for the Partner Excellence squad in a parcel delivery network. The role decides which signals count, what evidence the network runs on, and which fixes belong in product, policy or training.
At a glance
- Work mode
- Hybrid · London, United Kingdom
What you'll do
- Decide which Partner Excellence problems are real and which only look real, before anyone builds a fix.
- Design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.
- Tell the squad lead what to change and what to stop, and get a decision.
- Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
- Go and look when the data and the street disagree: the sort centre, the van, the shop.
- Get the missing data built, and prove which fixes worked.
What we're looking for
- Have owned fraud, risk or trust decisions end to end: turned investigations into rules, standards or interventions, and owned their number, such as the false positive rate you were held to, rather than building the model.
- Have run investigations in fraud, risk, financial crime or trust and safety, and decided whether a signal was real or noise.
- Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
- Have worked somewhere with enough volume for a false positive rate to mean something, where your rules ran live and something happened when they were wrong.
- Have got records created by teams who didn't report to you, and know how long it takes.
- Are hands-on and fluent in SQL, with or without AI, and would rather ship a working answer this week than a perfect one next quarter.
- No logistics experience needed, just the appetite to learn a physical operation fast.
Your team
Partner Excellence
The squad's roadmap follows the analysis, in a data team of about 30 across analytics, operational research and data science.
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About Relay
Free commerce from friction
Relay is reshaping how goods move in an online era, delivering 400,000 parcels a day through independent partners: van drivers who choose their own shifts, local shops that hold parcels, and couriers who take them to the door. Backed by Europe's largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M).
Mission
To free commerce from friction
Key facts
- ~160 people
- Logistics
- Backed by Europe's largest-ever logistics Series A ($35M) led by deep-tech investors Plural
- Recently closed Series B ($95M)
- Scaling faster than 99% of venture-backed startups
- ~160 people, around half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Went from 3,000 parcels a day in London to 400,000 across the UK in under three years
- Data team of about 30 across analytics, operational research and data science
Partners & customers
What they value
- Aim with Precision
- Play to Win
- 1% Better Every Day
- All In, All the Time
- People-Powered Greatness
- Grow the Whole Pie