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Staff+ Software Engineer

Natter
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Lead / principal · Not stated

Level inferred from job title

Job description

Senior technical leadership role (Staff or Principal level) at Natter, accountable for the technical direction of the conversational AI platform: what it is built on, how it scales, and how the team gets there. Hands-on role owning the hardest systems and engineering standards while partnering with product and engineering leadership.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Europe

What you'll do

  • Help define the multi-year technical direction for the platform, tie it to business outcomes, and turn it into a roadmap the team can execute against
  • Personally lead the design of the most critical and highest-risk systems, such as the AI conversation pipeline, data architecture, and multi-tenant platform, from first principles through to production at scale
  • Make and defend the decisions that are expensive to reverse, including build vs. buy, data models, service boundaries, and platform choices
  • Own the bar for reliability, security, observability, performance, and cost across the entire platform, and hold the team to it
  • Contribute to how we hire, level, and grow engineers; mentor senior engineers into Staff-level contributors and own the technical hiring bar
  • Be a genuine partner to product and engineering leadership, bringing technical insight that improves what we build
  • Be the technical face of Natter for the largest clients in security reviews, architecture deep dives, and high-stakes incidents
  • Stay hands-on in the critical path: build prototypes to de-risk decisions, code the hardest pieces yourself, and be the person the team turns to when something is badly broken

What we're looking for

  • Operated at Staff level or above, formally recognised at Staff, Principal, or equivalent, or been the senior technical lead at a startup with clearly equivalent scope, with impact reaching across multiple teams or the whole engineering organisation
  • Set technical direction that stuck: authored a technical strategy or major architectural direction, drove alignment across engineers and leadership without formal authority, and saw it delivered
  • Designed systems at real scale and lived with them: lead designer of production systems handling significant load, data, or complexity, staying long enough to own migrations, re-architectures, incidents, and decisions you'd now reverse
  • Led through serious incidents: owned production incidents with real business impact, from response through root cause to systemic fixes
  • Made other engineers better at scale: can point to engineers grown into senior or Staff roles and to standards or practices introduced that outlasted direct involvement
  • Exceptional written communication: design docs and strategy documents that change minds
  • Still a top-tier hands-on engineer: writes production code regularly and well, with deep expertise in at least one domain (distributed systems, data infrastructure, or frontend architecture) and enough fluency across the stack to make sound calls anywhere in it
  • Deep AWS and infrastructure experience: production cloud architecture, infrastructure-as-code, CI/CD, and observability at scale

Nice to have

  • Built and operated AI/LLM-powered products in production, including evaluation, latency, cost, and reliability trade-offs
  • Enterprise B2B SaaS at scale: multi-tenancy, SSO, data isolation, and compliance (SOC 2, ISO 27001, GDPR)
  • Event-driven and streaming architectures (e.g. Kafka) in production
  • Took a platform and engineering team through a rapid growth phase at a startup
  • Public technical work, such as talks, writing, or meaningful open-source contributions

Benefits

  • Top-of-market Staff+ salary, depending on level and significant equity
  • Direct influence on the technical direction of the company, working alongside the CEO and leadership team
  • Remote-first working, with a private office in Temple/Strand, London for collaboration and team lunches
  • Quarterly international team offsites
  • 6 weeks paid annual leave

How to get hired

  1. 1Technical leadership conversation with Head of Engineering (45 mins): your scope, your impact, and how you operate
  2. 2Engineering conversation with one of our engineers: your way of working, stack, interests
  3. 3Take home assignment (1.5 hours): prove that you can turn in high caliber work
  4. 4Deep dive (1.5 hours): a deep-dive walkthrough of a system you led, or an open-ended design problem
  5. 5Cross-functional panel (1 hour) with product leadership: strategy, influence, and disagreement
  6. 6Final conversation with the CEO, plus references

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About Natter

Natter harnesses the power of AI and video to give everyone a voice.

Natter's conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to have a say on the most important decisions, ranging from workplace strategy to new product offerings. Natter partners with some of the world's largest and most complex enterprises (Fortune 500 and equivalent).

Key facts

  • growing from 30 to 60 employees
  • Announced its Series A in early April 2026
  • $23M total raised to define the enterprise conversation intelligence category
  • Already being used by some of the world's largest companies
  • Currently growing the team from 30 to 60 employees
  • Private office in Temple/Strand, London