N
Support Engineer (EMEA)
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Mid-level · 3+ years
Job description
Front line Support Engineer at n8n focused on resolving helpdesk tickets for non-enterprise customers and automating repetitive support requests to scale customer support.
At a glance
- Work mode
- Remote · Germany
- Languages
- English
What you'll do
- Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time
- Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing
- Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics
- Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work
- Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience
- Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need
- Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement
- Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently
- Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience
What we're looking for
- 3+ years in technical support, solutions engineering, or similar roles
- Hands-on experience building and debugging n8n workflows in production environments
- Comfortable debugging APIs, webhooks, authentication, and data flows
- Familiar with AWS, GCP, or Azure and basic Linux fundamentals for troubleshooting
- Understanding of networking basics (DNS, SSL/TLS, HTTP/HTTPS)
- Explain technical issues clearly and document troubleshooting steps effectively
- Can work with Docker or Kubernetes to deploy and debug automation environments
- Actively share knowledge and best practices with teammates, whether through team discussions, presentations, documentation, or contributions to internal playbooks and tools
Nice to have
- Basic understanding of AI concepts and a passion for automation, with some hands-on experience using tools like n8n, Zapier, Make, or Airflow to simplify tasks and improve workflows
- Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
- Knowledge of OAuth2, OIDC, SAML, or JWT flows
- Working knowledge of JavaScript, including reading and debugging code, working with JSON data, and making small code changes to troubleshoot workflows and integrations
- Foundational understanding of relational databases, such as PostgreSQL, including tables, relationships, and basic SQL queries to investigate and troubleshoot issues
Your team
Team Delta
Benefits
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage
- Competitive compensation
- Equity
- Europe: 30 days of vacation, plus public holidays wherever you are
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are
- Europe: benefits according to local country norms
- Europe: pension contributions according to local country norms
- US: 401(k) retirement plan with a 4% employer match
- US: Company-paid short-term and long-term disability insurance, plus life insurance
- €1K (or equivalent) per year to spend on courses, books, events, or coaching
- Regular hackathons
- Remote-first with regular off-sites for team bonding
- $100 per month to support open source projects
- Transparency
Apply
Direct apply at n8n
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About n8n
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Key facts
- over 260
- 2019
- Berlin
- Workflow orchestration / automation software
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects
- Backed by top investors, from Sequoia's first German seed to SAP's recent strategic investment - bringing us to a $5.2bn valuation
- 500+ builder-approved integrations
- Team works remotely across Europe and the US, with centre of gravity in Berlin
Partners & customers
SequoiaSAP
What they value
- Empower others
- Autonomy
- Experimentation
- Continuous improvement