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Support Engineer (EMEA)
Contract type
Ongoing
Work mode
Remote · European time zones
Experience
Mid-level · 3+ years
Job description
Support Engineers provide developer support for users of the Supabase Postgres development platform, handling support cases across topics from billing to implementation and triaging issues. The role works closely with product engineering and growth teams in a globally distributed support team.
At a glance
- Employment
- Full-time
- Work mode
- Remote · European time zones
- Languages
- English – fluent
What you'll do
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing
What we're looking for
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL); comfortable with complex SQL queries
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
- Experienced working with GitHub Issues and Discussions
Nice to have
- Database administration experience
- Familiar with popular JavaScript frameworks like React, Vue, and Svelte and some experience with Node.js
- Degree in Computer Science
Your team
Support team
Globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
Benefits
- Fully Remote
- WeWork membership or co-working allowance
- ESOP (equity ownership)
- Tech Allowance
- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents
- Annual Off-Sites
- Flexible Work
- Professional Development: annual education allowance
Apply
About Supabase
The Postgres development platform, built by developers for developers
Supabase provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
Key facts
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
- Born-remote and open-source-first
- No Supabase offices
What they value
- We move fast, build in public, and use what we ship
- We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities