T
Support Specialist - Italian speaking
Contract type
Ongoing
Work mode
Remote · Amsterdam
Experience
3 years
Job description
Customer support role at Tebi, a connected restaurant management platform, acting as the first point of contact for merchants and owning issue resolution end-to-end. The role combines merchant communication, investigation and problem solving with project work on knowledge base, tools and AI automation.
At a glance
- Work mode
- Remote · Amsterdam
- Languages
- English – fluent, Dutch – fluent
What you'll do
- Own the first response for every Tebi merchant who reaches out, across chat, email, and phone
- Diagnose issues fast, using product knowledge and sharp instincts to identify the real problem
- Work closely with Engineering, Product, and Ops to resolve complex problems
- Hit and beat CSAT, QA, and speed targets in a high-pace environment
- Turn what you learn from merchants into documentation, product feedback, and proactive education materials
- Use and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processes
What we're looking for
- You are a creative problem solver who enjoys interacting with hospitality businesses
- You are empathetic towards our merchants and curious about their business
- Clear, warm communicator who can hold a merchant's confidence through chat, email, and phone
- Curious about the product, want to be an expert in Tebi system and can apply your knowledge
- Persistence — you don't let a ticket die in someone else's inbox
- Comfortable with scheduled on-call time
- Fluent in English and Dutch (is preferred)
Nice to have
- Italian and/or Spanish fluency is a strong plus!
Benefits
- Start-up Equity
- Competitive Salary
- Flexible time off
- Lunch in the office
- Team events
Apply
Direct apply at Tebi
Opens the job posting at Tebi
About Tebi
The first Connected Restaurant Management System that makes hospitality flow
Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it in one seamless platform, creating smooth service and intuitive insights.
Key facts
- Restaurant software
- Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing
- It's a €4 Trillion+ global market
- AI is part of how Tebi works, helping write, analyse, build, and improve