Support Specialist (Time & Attendance) - 1 year fixed term contract
Job description
HR Support Specialist responsible for end-to-end management of Time and Attendance (T&A) processes for multiple regions globally, ensuring timesheet data is collected, verified, and processed accurately to support global payroll cycles. The role is a 1-year fixed term contract based in the Philippines, joining a newly consolidated support team.
At a glance
- Employment
- Temporary · Employee (employment agreement)
- Work mode
- Remote · Philippines
What you'll do
- Process, validate, and reconcile manual Excel and digital (e.g., Zoho) timesheets across different countries globally
- Verify hours worked, overtime, and leave records against shift schedules
- Deliver high-quality timekeeping and leave management services by meeting SLAs and accurately validating unpaid leaves for payroll processing
- Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing
- Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, and special holiday announcements
- Proactively follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies
- Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs)
- Map regional workflows to eliminate operational bottlenecks
- Identify improvement opportunities and review existing work processes to enhance operational efficiency and professional/customer experience
- Document regional process variations and recommend opportunities for standardization and automation
- Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (such as EU labor laws, US FLSA, and Australia's Fair Work Act 2009)
- Escalate high-complexity compliance cases to In-Country Leads, Managers, or Regional Senior HR Managers
- Partner and collaborate closely with project teams on system/automation enhancement initiatives for the timekeeping process
- Support process mapping, UAT, and implementation of approved enhancements
- Perform other job-related duties, projects, and ad hoc tasks as assigned by management or designated supervisors
What we're looking for
- Great understanding of timesheet rules and experience handling timesheets (both manual Excel and digital systems like Zoho) end-to-end
- Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions without getting overwhelmed by ambiguity
- Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy
- Track record in process mapping, workflow optimization, and writing clear, execution-ready documentation
- Strong written and verbal communication skills to effectively remind, guide, and follow up with customers, professionals, and managers
- Detail-oriented with a proven ability to manage high-volume data within tight timelines
- Fast learner capable of digesting complex regulatory, HR, or financial rules across multiple regions without ambiguity
- Exceptional written and verbal communication skills to guide clients and professionals through complex HR and timekeeping requirements
- Working hours 1pm - 10pm PHT to align with Central European Time Zone — strict requirement
Your team
newly consolidated support team in the Philippines
A newly consolidated support team based in the Philippines.
Benefits
- Generous paid parental leave
- Flexible time off
- Spending accounts
- Medical insurance
- Dental insurance
- Vision insurance
- Sabbatical after 5 years
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About G-P
Global Made Possible
G-P provides a SaaS-based Global Employment Platform™ that enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. G-P assists organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
Mission
To break down barriers to global business and create opportunities for everyone, everywhere.
Key facts
- SaaS / Global Employment Platform
- SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries
- Diverse, remote-first teams
- Helps organizations build global teams in days, not months
What they value
- Opportunity Made Possible
- Innovation thrives
- Every contribution is valued and celebrated