C
Sustaining Operations Engineer
Contract type
Ongoing
Work mode
Remote · Worldwide
Experience
3 years
Job description
A remote engineering role at Canonical providing deep technical support and escalation for Ubuntu, OpenStack, Ceph and Kubernetes, debugging complex open source issues for enterprise customers and partners.
At a glance
- Work mode
- Remote · Worldwide
What you'll do
- Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
- Maintain a close working relationship with Canonical's field, support and product engineering teams
- Participate in upstream communities
- Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against priorities
- Participate in team activities to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Participate in a regular weekend working rotation
- Provide subject matter expertise as the final point of escalation on operational issues
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we're looking for
- Professional experience troubleshooting advanced Linux issues
- Background in Computer Science, STEM or similar
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
- Strong debugging experience with Python, Go, C or C++ on Linux
- Ability to troubleshoot with gdb, pdb, tcpdump or other tools
- Familiarity with git source code repositories and branches
- An exceptional academic track record from both high school and preferably university
- Willingness to travel up to 4 times a year for internal events
Nice to have
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
- Performance-driven annual bonus
Apply
About Canonical
A pioneering tech firm at the forefront of the global move to open source
Canonical is the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud. It recruits on a global basis and has been a remote-first company since its inception in 2004.
Key facts
- 2004
- Open source software
- Publishes Ubuntu
- Remote-first company since 2004
- Recruits on a global basis
What they value
- Excellence
- Fairness
- Diversity