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Télé conseiller(ère) / Télé-opérateur (trice) / Centraliste

GTL Taxi Lyonnnais
Contract type
Ongoing
Work mode
On-site · Bron, France
Experience
3 years

Job description

Full-time telephone operator at a taxi dispatch centre, handling customer calls, taking and dispatching orders and keeping service running smoothly.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
On-site · Bron, France
Languages
French – fluent

What you'll do

  • Be the first point of contact, giving customers a welcoming and professional experience by phone.
  • Answer customer requests, adapting to each situation and giving clear, precise information.
  • Process and enter orders, whether direct calls or bookings, efficiently and rigorously.
  • Dispatch orders to ensure a smooth and fast service.
  • Handle technical incidents to keep the service running and customers satisfied.

What we're looking for

  • Significant experience as a telephone operator.
  • Excellent communication in French.
  • Comfortable with IT tools.
  • Team spirit and respect for colleagues, customers and partners.
  • Willingness to fully commit to the tasks, follow procedures and improve service quality.
  • Open to continuous learning and challenges.
  • Serious, professional attitude and care for a job well done.
  • Reliability and punctuality are essential.
  • Comfortable with processes, IT tools and the map of Lyon and its surroundings.

Your team

Central dispatch (le central)

A 24/7 dispatch centre where teams of operators take turns to ensure service continuity.

Benefits

  • Company health insurance (mutuelle).
  • 50% reimbursement of public transport.
  • 25% pay premium for Sundays and public holidays.
  • Performance bonuses including quality and attendance, up to €250 gross per month.
  • Salary increase of €100 per validated step, starting after 18 months.

How to get hired

  1. 1One day of theoretical training on arrival.
  2. 2Next day, join the dispatch team supported by a manager and a tutor.
  3. 3A tracking table is provided to support skills development and understanding of processes.
  4. 4Continuous on-the-job training until autonomy.

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About GTL Taxi Lyonnais

A major player in mobility in the Rhône region.

A 24/7 taxi dispatch centre with teams of operators taking turns to ensure continuous service.

Mission

To pursue its development while keeping its identity and values.

Key facts

  • Bron, France
  • Mobility / taxi dispatch
  • ISO 9001 certified.
  • Actively committed to a CSR approach.
  • Recognised for its seriousness and dynamism in the mobility market.
  • The dispatch centre is reachable 24 hours a day, 365 days a year.

What they value

  • Respect for colleagues, customers and partners and a positive work environment.
  • Seriousness and a job well done.