Teamleider Sales Support Strategic Accounts
Job description
Lead a team of five Sales Support specialists serving DPD's largest and most complex strategic customers, while improving processes and developing the team.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Eindhoven, Netherlands
- Languages
- Dutch – fluent, English – fluent
- Pay
- EUR 3,301 – 4,716 / month
What you'll do
- Lead a team of 5 Sales Support agents.
- Coach and develop colleagues in their profession and personal growth.
- Act as first point of contact for internal stakeholders to achieve the first-time-right ambition.
- Identify improvement opportunities and optimize working methods together with process specialists.
- Contribute to high customer satisfaction among strategic customers.
- Monitor the quality and progress of processes and customer agreements.
- Guide the department's development from administrative to commercially supportive.
- Build further professionalization together with Sales, Customer Service, Customer IT, Finance and Operations.
What we're looking for
- Demonstrable MBO4 working and thinking level.
- Experience in a managerial role.
- At least 2 years of experience in sales support, customer service or a comparable commercial environment.
- Good command of the Dutch and English languages.
- Strong analytical ability; turning figures into actions and improvements.
- Proactive, builds strong internal networks and achieves goals.
Your team
Sales Support Strategic Accounts
Team of 5 Sales Support specialists serving the largest and most complex strategic customers.
Benefits
Attractive package of additional employment conditions, including collective health insurance, home-working allowance and a good pension scheme.
- Salary between € 3,300.90 and € 4,715.56 gross per month, depending on knowledge and experience.
- A role for 31 (0.8 FTE) to 38.75 (1 FTE) hours per week.
- Possibility to work hybrid, including a home-working allowance and flexible working hours.
- Room to develop yourself with courses, training and unlimited access to the Studyhub.
- 28 vacation days on a full-time basis, option to buy extra days and a travel allowance.
How to get hired
- 1Introduction: getting to know each other in a first interview.
- 2Assessment: an online assessment taken at home.
- 3Second interview: discussing the results and going deeper into the role.
- 4Offer: if there is a match, an offer is made.
Apply
Direct apply at DPD
Opens the job posting at DPD
About DPD
Part of Geopost, connected to an international network processing 1.2 billion parcels annually.
DPD Nederland has 12 depots in the Netherlands and is part of Geopost, with an entrepreneurial, reliable and people-oriented culture.
Mission
Growing hard with big ambitions and making a difference together.
Key facts
- 12 depots in the Netherlands.
- Part of Geopost.
- International network processing 1.2 billion parcels annually.
Partners & customers
What they value
- Entrepreneurial, reliable and people-oriented culture.
- Practical, social and proud.
- Belief in personal contact, collaboration and taking initiative.