Technical Account Director
Level inferred from job title
Job description
Technical Account Director serving as a trusted technical advisor to Cruise & Ferry customers, bridging customers and commercial teams to drive successful implementation of Quvia's products, including advanced analytics and AI-powered network management solutions.
At a glance
- Work mode
- Remote · Europe
What you'll do
- Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations
- Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team
- Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform
- Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives
- Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships
What we're looking for
- Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers
- Proven experience in selling, delivering, or supporting software solutions within a maritime environment
- Ability to participate in early-stage technical discussions around solution design and implementation
- Prior experience working in an operational role within a satellite communications service provider environment
- Hold a valid passport to travel internationally (travel domestically and internationally 1-2 times per quarter)
Your team
Cruise & Ferry
Benefits
- Competitive Salary
- Performance Bonus
- Competitive health benefits
- Flexible Paid Time Off policy
- Monthly Cell Phone Allowance
- Stock options
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About Quvia
Building the digital fabric between edge and cloud
Quvia is a fast-growing, Series A tech startup founded in 2019 that uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks. It partners with global leaders in aviation, maritime, energy and other industries where connectivity is variable and complex. Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
Mission
Building the digital fabric between edge and cloud, orchestrating connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments.
Key facts
- 2019
- Greater Miami region
- Connectivity technology / satellite communications
- Series A company backed by Columbia Capital
- Columbia Capital has raised over $5B in fund commitments
- Offices in the UK and India
- Remote teams around the world
- Deployed on more than 100 cruise ships
- Announced availability of network APIs for the maritime industry
Partners & customers