S
Technical Account Management (TAM) Leader
Contract type
Ongoing
Work mode
Remote · Worldwide
Experience
3 years
Job description
The Technical Account Manager (TAM) Leader owns the health, direction, and performance of Supabase's Technical Account Management function, acting as both player and coach across the full TAM book of named and partner-mapped accounts. The role leads and develops the TAM team while carrying accountability for coverage decisions, escalation outcomes, and cross-functional alignment.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Worldwide
What you'll do
- Hire and onboard new TAMs, including running them through the TAM Path ramp
- Run regular 1:1s, set individual development plans, and give direct feedback on account plans, QBRs, and escalation handling
- Build and maintain repeatable playbooks (upgrade runbooks, optimization playbooks, escalation patterns)
- Set and hold the team to a consistent bar for technical depth, proactivity, and communication
- Own the coverage model for the entire function — deciding, tracking, and refreshing who is assigned where, and closing gaps
- Run the quarterly review/refresh of assigned accounts, rebalancing books as ARR and strategic relationships shift
- Resolve open coverage gaps and decide when a controlled exception, a new hire, or a change in tier definition is the right fix
- Approve leadership-discretion assignments and cap exceptions, and make trim/reassign calls when an account is dropped for capacity
- Spot-check account documentation, architecture understanding, and risk tracking across the book, and step in directly on the most strategic or highest-risk accounts
- Audit that architecture and deployment validation is happening post-sale
- Coach TAMs on configuration guidance and best-practice delivery
- Track early success milestones across the portfolio
- Ensure environment reviews and risk/optimization surfacing happen on a regular cadence across the whole book
- Coordinate across support, engineering, and success during major incidents
- Own execution of the Named Account Escalation SLA sequence when triggered
- Ensure root cause analysis and preventative action close out
- Isolate TAMs from technical repair work so they can stay focused on the relationship
- Ensure account plans across the book stay aligned to customer roadmaps, and personally engage on capacity, architecture, or growth planning for the largest or most strategic accounts and partners
- Represent the aggregated voice of the customer to engineering and product, prioritizing which recurring pain points get pushed for a fix
- Maintain the operating agreement between TAM and Support and act as point of escalation when that boundary needs adjudicating
- Partner with Sales and Success leadership on account health and retention at the portfolio level
- Work directly with each partner's Account Quarterback, Partner Manager, and Solutions Architect to keep the technical relationship in pace with partner stage and tier
- Own tier decisions, the quarterly refresh of the account mapping, and any leadership-discretion exceptions
What we're looking for
- Technical depth: can go deep on database internals, scalability, security posture, and infrastructure tradeoffs, and can still credibly work a strategic account directly when needed
- People leadership: has hired, coached, and grown a technical team before; gives direct, specific feedback
- Portfolio-level judgment: can look across 100+ accounts and a partner book and tell where coverage is thin, where an account should move tiers, and where to spend leadership discretion
- Escalation command: comfortable being the senior voice in a high-severity, multi-stakeholder incident, coordinating support, engineering, and success
- Cross-functional influence at altitude: represents patterns across the whole book to engineering, product, sales, and partnerships leadership
- Communication clarity: can brief an executive on portfolio health and coach a TAM through a root cause analysis in the same day
- Retention and expansion awareness: understands that TAM Leader performance shows up in aggregate NRR across the book
- Experience: background in engineering, SRE, or technical consulting, plus a track record of leading a technical customer-facing team
Your team
Technical Account Management
The TAM team operates as a proactive, relationship-first technical partner to accounts; the TAM Leader develops individual TAMs so the approach scales without becoming a response channel.
Benefits
- Fully Remote — WeWork membership or co-working allowance usable anywhere in the world
- ESOP — every team member receives equity ownership in the company
- Tech Allowance to set up your ideal work environment
- Health Benefits — Supabase covers 100% of health insurance for employees and 80% for dependents
- Annual Off-Sites — the entire company gathers in a new city for a week once a year
- Flexible Work — asynchronous operation and trust to manage your own time
- Professional Development — annual education allowance for courses, books, conferences
Apply
Direct apply at Supabase
Opens the job posting at Supabase
About Supabase
The Postgres development platform, built by developers for developers
Supabase provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
Key facts
- ~400 team members
- Postgres development platform / backend software
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
- Born-remote and open-source-first
- No Supabase offices
What they value
- We move fast, build in public, and use what we ship
- We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities