CF
Technical Account Manager
Contract type
Ongoing
Work mode
Remote · Europe
Experience
3 years
Job description
Technical Account Manager acting as the trusted technical partner for Enterprise customers throughout their journey with Creative Force, from pre-sales through implementation and ongoing optimization.
At a glance
- Work mode
- Remote · Europe
What you'll do
- Partner with Sales during the pre-sales process to understand customer needs, design the right technical solutions, and show how Creative Force can solve complex workflow challenges
- Guide customers through successful implementations by understanding their current setup and translating business needs into scalable workflows
- Continue partnering with customers after go-live to help them optimize their setup, solve complex technical challenges, and advise on best practices
- Lead customer conversations, set direction, challenge assumptions, and help teams make decisions
- Sit in technical discovery calls, ask the right questions, identify potential risks, and translate findings into clear recommendations
- Navigate multi-stakeholder implementations across long project timelines
What we're looking for
- Comfortable discussing technical details and concepts like integrations, APIs, cloud environments, and system architecture
- Able to explain complex concepts clearly to customers, commercial teams, and internal stakeholders
- Has worked with Enterprise SaaS before
- Experienced navigating multi-stakeholder implementations without a perfect playbook
- Stays organized across long project timelines
- Comfortable leading customer conversations and challenging assumptions
- Adapts communication style for technical stakeholders, operations leaders, and commercial decision-makers
- High emotional intelligence and ability to push back while building trust
Your team
Customer Experience team
A team that cares deeply about solving hard problems, sharing knowledge, and helping each other get better every day.
Benefits
- A fast-growing, exciting, and fun scaleup environment with multiple international Employer Awards
- A flat and transparent organizational structure
- True work-life balance
- A collaborative international environment with colleagues across Europe and USA
- A growing Technical Success function with opportunities to influence processes, strategy, and customer experience
- A vibrant work culture grounded in the belief that we're better together
- Company trips and events
Apply
About Creative Force
A remote company with staff across the globe building industry-leading software that ushers in a new era of creative operations for some of the world's largest brands and retailers.
Mission
To build industry-leading software with really cool people.
Key facts
- Remote company with staff across the globe
- Colleagues across Europe and USA
- Multiple international Employer Awards based on employee reviews
- Flat and transparent organizational structure
What they value
- We love solving challenging problems
- We're passionate about the work we do
- We're the kind of good humans who make you look forward to that morning coffee chat
- We're better together