Technical Account Manager - Hospital (m/f/d)
Job description
Technical Account Manager - Hospital at voize, owning the technical relationship with strategic hospital customers from go-live through releases and renewals. The role ensures voize runs reliably across wards, sites, and clinical workflows, measured by trust, retention, and long-term customer outcomes.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · Berlin, Germany
- Languages
- German – professional, English – comfortable
What you'll do
- Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders
- Maintain a technical account plan for every customer, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves
- Lead release pre-briefings and technical reviews, helping customers assess the impact of changes across systems before they affect clinical operations
- Stay close to every issue across accounts: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution
- Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness
What we're looking for
- Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT
- Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups
- Great communication skills across technical, clinical, and executive audiences, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management
- A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact
- Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support
Nice to have
- Familiarity with healthcare interoperability standards such as HL7 or FHIR
- Experience with hospital information systems
Benefits
- Become a co-creator of our success with stock options
- Open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Free language courses
- Flexible working hours and a strong hybrid setup
Apply
About voize
We believe the greatest gift to frontline workers is time - time to care, connect, and be present.
voize builds AI companions that take over digital workflows for frontline workers. Backed with $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
Mission
Building AI companions that seamlessly take over digital workflows to give frontline workers more time for people.
Key facts
- $50M in Series A funding led by Balderton Capital
- Support from HV Capital, Y Combinator, and other leading VCs
- 2,000+ facilities trust voize
- Over 200,000 users rely on our AI companion
Partners & customers