Technical Account Manager - Senior Care (m/f/d)
Level inferred from job title
Job description
Technical Account Manager - Senior Care owning the technical relationship with 10 to 15 of voize's largest care groups, supporting them from go-live through releases and renewals so voize runs reliably across every facility.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Berlin, Germany
- Languages
- German – professional, English – comfortable
What you'll do
- Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
- Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
- Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations
- Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
- Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering
What we're looking for
- Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
- Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems
- Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management
- A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact
- Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support
Nice to have
- Experience with care documentation systems
Benefits
Fast-growing startup where you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
- Open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
- Stock options
- Flexible working hours and a good hybrid set-up
Apply
About voize
We believe the greatest gift to frontline workers is time - time to care, connect, and be present.
voize builds AI companions that take over digital workflows for frontline workers. Today, 2,000+ facilities trust voize, and over 200,000 users rely on its AI companion to ease their daily workload.
Mission
Building AI companions that seamlessly take over digital workflows to amplify frontline workers' impact, giving them more time for people.
Key facts
- $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs
- 2,000+ facilities trust voize
- Over 200,000 users rely on the AI companion
Partners & customers
What they value
- We don't replace humans with technology - we amplify their impact
- Open, collaborative culture