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Technical Account Manager (UK, EMEA)

Socket
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Senior · 6+ years

Job description

Own post-sale customer success for European customers at Socket, acting as technical advisor and front-line technical support. The role focuses on onboarding, adoption, troubleshooting, and account management for a developer security product.

At a glance

Employment
Full-time
Work mode
Remote · Europe

What you'll do

  • Own post sales relationship as the main point of contact and technical advisor
  • Strategize with AEs on upsells, renewals and expansions
  • Relationship building and executive alignment with our Champions
  • Conducting Quarterly Business Reviews with strategic customers
  • Build measurable customer success plans
  • Lead technical onboarding for new enterprise customers, from initial setup through full integration
  • Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
  • Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
  • Investigate and resolve integration, configuration, and compatibility issues
  • Respond to customer issues in dedicated Slack channels
  • Use logs and telemetry to identify root causes and document fixes
  • Escalate to Engineering when needed and follow through to resolution
  • Run discovery conversations to understand customer goals and use cases
  • Translate complex product capabilities into practical, developer-friendly guidance
  • Conduct architecture reviews and security posture assessments
  • Deliver workshops, office hours, and deep-dives that drive adoption
  • Bring technical feedback and field intelligence back to Product and Engineering
  • Surface patterns that inform roadmap priorities
  • Contribute documentation and internal tooling to scale the Technical Success practice

What we're looking for

  • 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
  • 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
  • Background in application security, DevSecOps, or open-source ecosystems
  • Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
  • Ability to read and reason about code (JavaScript, Python, TypeScript)
  • Familiarity with APIs, webhooks, and SaaS integration patterns
  • Hands-on experience with Package Managers
  • Comfort troubleshooting in production environments alongside engineering teams
  • Clear written and verbal communication with developers, security practitioners, and executives
  • Willingness to travel for customer and company meetings as needed
  • Must be located within EUROPE

Nice to have

  • Experience with SCA, dependency management, or security scanning tools
  • Contributions to open-source projects

Benefits

  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family (99% coverage)
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites

How to get hired

  1. 1Informational call with someone from our Talent team
  2. 2Virtual f2f with our Head of Customer Engineering
  3. 3Virtual f2f with a peer
  4. 4Presentation
  5. 5Final interview with our Founder & CEO
  6. 6References
  7. 7Decision

Apply

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About Socket

Ship faster by cutting out security busywork

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.

Key facts

  • Software security
  • Raised $125M in funding from top angels, operators, and security leaders
  • Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month
  • Customers include Anthropic, xAI, Figma, and Vercel

Partners & customers

AnthropicxAIFigmaVercel

What they value

  • Pursue Excellence
  • Move with urgency and focus
  • Think rigorously
  • Trust and amplify
  • Feel a strong sense of ownership
  • Are customer obsessed