SG
Technical Support Engineer (m/f/d)
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Mid-level · 2+ years
Job description
Technical support role at an embodied AI robotics company, providing first-line support to customers operating AI-powered robots in warehouses and factories. Involves remote diagnosis via SSH, Docker and Python plus significant travel to customer sites across Europe.
At a glance
- Work mode
- Remote · Germany
- Languages
- English
What you'll do
- Provide first-line technical support to customers for our AI robotics systems.
- Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience.
- Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
- Collaborate with internal and external hardware and software teams to solve complex technical problems.
- Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
- Act as an on-call support contact during assigned shifts to address urgent customer issues.
- Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
- Maintain accurate documentation of incidents, solutions, and customer interactions.
- Identify recurring problems and contribute to product and process improvement initiatives.
- Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling.
What we're looking for
- 2+ years of work experience in robotics and customer-facing roles.
- Experience with remote support tools and techniques, including SSH and Docker.
- Willingness to travel across Germany
- Proficiency in Python programming and the ability to debug code.
- Working knowledge of databases and SQL
- Strong troubleshooting skills with a methodical approach to problem-solving.
- Excellent communication skills and experience working with customers in a technical support capacity.
- Familiarity with robotics systems and their operational environments.
- Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed.
Your team
Technical Support
Benefits
- Wellpass (gym membership)
- Flexible working hours
- Option to work from home when needed
- A motivated team and an open culture
- Competitive compensation and excellent career development opportunities
Apply
Direct apply at Sereact GmbH
Opens the job posting at Sereact GmbH
About Sereact GmbH
We are a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments.
We are a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments.
Mission
Our AI-powered systems help businesses streamline operations, boost productivity and transform physical work.
Key facts
- Embodied AI / robotics
- Builds AI-powered robots that reason and act in real warehouse and factory environments
What they value
- Open culture
- Collaborative and learning-focused environment