OT
Technicien (ne) Support IT
Contract type
Ongoing
Work mode
Remote · Levallois-Perret, France
Experience
Mid-level · 2+ years
Job description
An IT helpdesk technician role providing first and second level support to clients, handling incidents, hardware deployment and Active Directory account management.
At a glance
- Work mode
- Remote · Levallois-Perret, France
- Languages
- French – fluent
What you'll do
- Provide IT assistance to clients by solving various IT problems, from printer issues to complex problems such as large-scale data migration
- Ensure proper installation and deployment of IT equipment
- Provide N1 and N2 helpdesk support, managing and resolving incidents via the ticketing tool
- Manage Active Directory accounts, handle mailboxes, create and modify user accounts
What we're looking for
- Degree in IT or more than 2 years of experience in a similar role
- Advanced skills and knowledge of Windows 10 and 11, Office 365, Microsoft Teams and Azure
- Ability to solve problems quickly and efficiently
- Ability to work both in a team and autonomously
- Available and flexible to provide remote support or travel on site according to client preferences and needs
- Excellent communication and customer service skills with a discreet and professional approach
Your team
Helpdesk
The role reports to the Helpdesk Manager.
Benefits
- Work autonomously on deployment projects from start to finish
- Quickly build skills through internal training and certification training
- Benefits: holiday bonus in July, referral bonus, sustainable mobility allowance
Apply
About OTO Technology
Supporting its clients in implementing and developing IT solutions.
Since 2011, OTO Technology has relied on collective intelligence and employee commitment to provide a premium, tailor-made service to its international clients.
Mission
Support clients in managing, optimizing and securing their information systems through a tailored service adapted to their needs and IT environment.
Key facts
- 40 collaborateurs
- 2011
- Levallois-Perret, France
- The company has 40 employees specialized in IT professions
- Offers development through the three pillars of its OTO Academy: professional expertise, management leadership and personal development
- Offices are located in Levallois-Perret with a warm and friendly working atmosphere
What they value
- Recruitment is based on skills, without distinction of origin, age or gender, and all positions are open to people with disabilities
- Each employee can develop and grow quickly according to their aspirations