Trust Strategy & Operations
Job description
A trust and safety operations role on ElevenLabs' trust team, designing and running systems, processes and analytics that support trust workflows, risk decision-making and responsible growth. The role is remote-first within Europe, with a preference for candidates based in London.
At a glance
- Work mode
- Remote · Europe
What you'll do
- Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org
- Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness
- Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations
- Oversee analytics across trust functions; identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements
- Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact
What we're looking for
- Excellent communication skills and ability to translate complex risk data into clear recommendations
- 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company
- Proven track record building end-to-end solutions, from data collection and analysis through to execution
- Experience working cross-functionally with Policy, Legal, or Safety teams
- Highly adaptable with a proactive approach to problem-solving and process improvement
- Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity
- Highly motivated with a strong work ethic
- Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs
- Consistently deliver high-quality work quickly and take initiative from day one
- Low ego, high ownership
Your team
Trust team
Operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.
Benefits
Annual team offsite: entire team gathers in a new location each year (past offsites have included Croatia, Italy and Cancún)
- Innovative culture: part of a generational opportunity to define the trajectory of AI
- Growth paths: countless opportunities to drive impact beyond immediate role and responsibilities
- Learning & development: annual discretionary stipend for professional development
- Social travel: annual discretionary stipend to meet up with colleagues each year
- Co-working: monthly co-working stipend if not located near one of the main hubs
Apply
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About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms are ElevenAgents (voice and chat agents at scale), ElevenCreative (speech, music, image, and video generation and editing across 70+ languages), and ElevenAPI (access to AI audio foundational models).
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded from voice into three main platforms: ElevenAgents, ElevenCreative, ElevenAPI
- Team includes researchers, engineers, and operators, IOI medalists and ex-founders
Partners & customers
What they value
- High-velocity: rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles
- AI first
- Excellence everywhere
- Global team: we prioritize your talent, not your location