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Vice-président principal, Opérations nationales/Senior Vice President, National Operations
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
The Senior Vice President of National Operations oversees all field operations for Sedgwick's services, driving operational strategy and organizational change while optimizing margin and ensuring high-quality service delivery.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Languages
- English, French
- Pay
- CAD 165,376 – 264,602 / year
What you'll do
- Create and execute the strategic plan for Field Operations
- Achieve the annual budget for Field Operations
- Review monthly operating reports to leverage successes across the network and quickly remediate problem areas
- Manage key margin metrics such as aged WIP, A/R management and adjuster utilization
- Represent the company at industry functions, conventions and local events where possible
- Participate as a key member of the Pricing Committee
- Oversee service and file quality and identify trends and opportunities
- Ensure an effective escalation process is in place and client complaints and inquiries are handled appropriately
- Work with the Legal Department to maintain field compliance and reduce potential E&O exposure
- Articulate and defend decisions with tact and clarity, showing maturity and resistance to stress
- Define complex problems, interpret financial and operational data, draw conclusions and act appropriately
- Perform other duties as assigned
- Support the organization's quality program(s)
- Travel as required
What we're looking for
- Minimum of a Bachelor's degree (B.A. or B.S.) from a four-year college or university, or equivalent combination of education and experience in loss adjusting or insurance
- Prior P&L experience and experience managing through people leaders
- Experience in the insurance industry and/or loss adjusting
- Strategic thinking
- People skills including approachability, influencing, coaching/mentoring, listening, driving accountability, team building and staff development
- Excellent oral and written communication skills
- Ability to understand and prepare complex reports, including business plans and budgets
- Ability to interact effectively and project a professional image with clients and employees at all levels
- Excellent computer skills
Nice to have
- Master's degree is preferable
- Industry designations are desirable
Your team
National Operations
Field operations across all services Sedgwick offers and develops, inclusive of operating systems.
Apply
About Sedgwick
By joining Sedgwick, you'll be part of something truly meaningful.
Sedgwick is a company with 33,000 colleagues serving people around the world who are facing the unexpected, offering career growth, a caring culture and work-life balance.
Mission
To care for people around the world who are facing the unexpected.
Key facts
- 33,000 colleagues
- 33,000 colleagues worldwide
- Offers career growth, a caring culture and work-life balance
- Committed to transparent and equitable pay practices
What they value
- Caring culture
- Work-life balance
- Transparent and equitable pay practices