TC
Work at Home Contact Center Agent
Contract type
Ongoing
Work mode
Remote
Experience
3 years
Job description
Contact Center Agents support inbound customer service, sales, help desk, and back-office operations, representing brands and assisting customers. The role involves handling calls, troubleshooting, resolving issues, and identifying sales opportunities.
At a glance
- Work mode
- Remote
What you'll do
- Handle inbound calls with professionalism, empathy, and efficiency
- Troubleshoot basic technical issues and guide customers to solutions
- Understand customer needs and resolve issues with care and accuracy
- Identify sales opportunities and apply persuasive skills to upsell or upgrade services
- Use internal systems to manage accounts and process customer requests
- Clearly explain products, services, and procedures to customers
- Escalate unresolved or complex issues to the appropriate team or manager
- Ensure first-call resolution through effective communication and problem-solving
What we're looking for
- Must be 18 years or older with a high school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type 20+ words per minute accurately
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with a strong work ethic
- Skilled in troubleshooting, conflict resolution, and customer follow-up
- A customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, stay organized, and work independently
- Thrive in a fast-paced, team-oriented environment
- Excellent interpersonal skills and a collaborative spirit
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (does not apply in Canada)
Your team
Contact Center
Benefits
- Paid Time Off: Earn PTO and paid holidays
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross
- Life Insurance: Access life insurance options
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
- Paid Training: Learn new skills while earning a paycheck
- Fun, Engaging Work Environment: team-oriented culture that fosters collaboration and engagement
- Casual Dress Code
How to get hired
- 1Complete a full application on the company careers page, including screening questions and a brief pre-employment test
- 2Submit up to a LEVEL II background and/or security investigation with a fingerprint
- 3Submit to drug screening
Apply
About MCI
One of the fastest-growing tech-enabled business services companies in the US
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Key facts
- Business Process Outsourcing (BPO) and Customer Experience (CX)
- Delivers Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide
- Uses people, technology and innovation to help organizations improve customer experience and business performance
- Focuses on internal promotions with significant advancement opportunities
What they value
- Diversity is a benefit to employees, company, customers, and community
- Work environment free from discrimination, where employees are treated with dignity and respect