Working Student - Customer Care (f/m/d)
Job description
A working student role in Customer Care at Instagrid, running the Pilot Fleet of portable battery power systems that customers try before buying. The role covers demo requests, shipping and returns, inspections, service coordination, fleet analytics and day-to-day customer care support.
At a glance
- Employment
- Part-time
- Work mode
- On-site · Ludwigsburg, Germany
- Languages
- English – fluent
What you'll do
- Receive, review and prioritize incoming demo requests, confirm unit availability and maintain an accurate Pilot Fleet inventory
- Prepare, pack and dispatch pilot units with the appropriate accessories, issue shipping and return documentation and track each unit from dispatch through to return
- Maintain close contact with the Sales team and customers to ensure seamless delivery and pickup
- Coordinate inspections and functional tests of returned units with the Service team and schedule repairs and upgrades to bring units back into circulation quickly
- Maintain Pilot Fleet reporting (utilization, turnaround time, demo-to-order conversion, fleet condition) and prepare monthly insights for Customer Care and Sales leads
- Identify friction points in the demo process, propose solutions and help document standard procedures in Confluence
- Support the team with day-to-day support tickets and Salesforce-based Order-to-Cash processing
- Support all stakeholders involved through structured documentation and process support
What we're looking for
- Currently enrolled in a Bachelor's or Master's program in Business Administration, Industrial Engineering, Logistics, Supply Chain Management or a comparable field
- Availability of 16–20 hours per week during the semester, with increased capacity during semester breaks, on-site in Ludwigsburg
- A hands-on, structured approach to work and a strong sense of ownership for maintaining a physical fleet and the data that supports it
- Proficiency in working with AI tools (e.g. Claude, ChatGPT)
- Dependable and self-motivated, with the ability to manage multiple concurrent requests effectively
- Fluent in English, with strong written and verbal communication skills
Nice to have
- German language skills
- Initial exposure to enterprise software (Jira, Salesforce, NetSuite)
Your team
Customer Care
Benefits
- Real ownership: from day one, the live Pilot Fleet is yours to run, with real responsibility instead of busywork
- Flexibility for your studies: working hours coordinated around your lectures and exams
- Broad experience: learn how a hardware company works end to end, from customer care and sales to service and operations
- Hands-on tool skills: work with Salesforce, NetSuite, Jira and Confluence in a real business setting
- Direct access to a lean, senior team: honest feedback, and room to push back and make your ideas count
- Time to recharge: generous holiday entitlement plus additional special leave days, on a pro-rata basis
Apply
Direct apply at Instagrid
Opens the job posting at Instagrid
About Instagrid
Pure instant power. Anywhere.
Instagrid has created the world's most advanced portable power supplies, bringing freedom to the way customers work. The company builds portable battery power systems for trades and pros.
Mission
To shape a world where advanced technology meets environmental responsibility and create lasting impact, transitioning away from combustion generators to a cleaner alternative.
Key facts
- Creates portable power supplies as a cleaner alternative to combustion generators
- Builds portable battery power systems for trades and pros
- Runs a Pilot Fleet that lets customers try units before they buy
What they value
- Environmental responsibility
- Curiosity
- Lasting impact