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Consultant(e) Support Paie & DSN
Contract type
Ongoing
Work mode
Remote · France
Experience
Mid-level · 3+ years
Job description
A payroll and DSN support consultant who handles escalated level-2 payroll and DSN questions from accounting firms and guides them to resolution.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · France
- Languages
- French – fluent
What you'll do
- Handle level-2 requests escalated by Payroll Support Specialists: calculation discrepancies, absences and salary maintenance, entries and exits, regularizations
- Explain DSN returns (anomalies, rejections, business reports) and guide the firm in correcting them
- Qualify bugs and configuration errors: reproduce, document and pass to the Tech team or Payroll Configuration Engineer
- Escalate product analysis topics to the Payroll & DSN Business Expert and legal interpretation questions to the Legal team
- Upskill the Payroll Support Specialists through reviews, case sharing and standard answers
- Capitalize knowledge in practical guides in the documentation and Alassio Intelligence knowledge base
- Report recurring pain points from firms to the Product team
What we're looking for
- Payroll training (BTS, professional bachelor's, master's or professional title as Payroll Manager)
- 3 to 5 years of payroll experience: confirmed payroll manager in an accounting firm, or support and advisory at a payroll software vendor
- Mastery of DSN: anomalies, rejections, business reports, regularizations
- Solid practice of payroll rules in a multi-collective-agreement environment
- Clear and pedagogical writing
- The reflex to get to the bottom of a case before answering
- Pedagogy: able to make a complex rule understandable for a payroll manager
- Calm and responsiveness during activity peaks (monthly payroll closings, January)
Nice to have
- Practice with a market payroll software
- Support or hotline experience at a software vendor
- Knowledge of a specific scheme: MSA, BTP (paid leave funds) or Overseas
Your team
Support
Hybrid support: Alassio Intelligence AI agent gives the first answer, Payroll Support Specialists handle common questions, and this role handles cases requiring deep expertise.
Benefits
- Fixed salary of 45 to 50K€ depending on experience + BSPCE
- Alan health insurance
- Swile card (meal vouchers)
- High-end computer equipment (MacOS, curved screen)
- Regular remote work possible
- Regular team offsites (about one per quarter)
How to get hired
- 1Introductory call with Hector (COO): 30 min
- 2Live practical case with Huy Anh (Business Manager): analyze a DSN rejection and a calculation discrepancy, then write the response to the firm: 45 min
- 3Meeting with the team: 1 h
- 4The process ends with reference checks
Apply
Direct apply at Alassio
Opens the job posting at Alassio
About Alassio
Payroll software for accounting firms
Alassio builds modern payroll software for accounting firms, launched in July 2025 and deployed with clients since March 2026, having raised €2.6M in pre-seed.
Mission
To renovate the payroll profession for the benefit of payroll managers with a modern, scalable software designed for field realities.
Key facts
- 2025
- Raised €2.6M in pre-seed from Partech and reference business angels
- Launched in July 2025 and deployed with clients since March 2026
- Hybrid support with the Alassio Intelligence AI agent
Partners & customers
Partech
What they value
- Maintaining a strong requirement on product and support quality
- If you hesitate, apply anyway: we'll gladly talk about it