CRM Application Engineer

Contract type
Ongoing
Work mode
Remote · European Union
Experience
Mid-level · 3+ years

Job description

CRM Application Engineer responsible for the strategic growth and optimization of the CRM landscape, ensuring customer service teams use data and automated workflows to deliver a superior traveller experience. The role is the primary link between business units and technical delivery teams for CRM initiatives.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · European Union
Languages
English – fluent

What you'll do

  • Serve as the primary link between business units and technical delivery teams for CRM initiatives.
  • Translate high-level business goals into functional technical specifications and process enhancements.
  • Manage the configuration, maintenance, and integration of core CRM tools and automated sequences.
  • Uphold rigorous standards for data integrity and system reliability across every customer touchpoint.
  • Evaluate platform performance to identify and execute on continuous improvement opportunities.
  • Partner with cross-departmental teams to implement new functionalities and complex system integrations.
  • Direct incident management efforts, including root-cause investigations and the resolution of technical hurdles.

What we're looking for

  • A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator.
  • Experience in managing data structures, user access, and API-driven integrations.
  • Ability to align business requirements with technical feasibility and scalable solutions.
  • Competence in SQL and scripting.
  • Software development background: MySQL, Javascript, CSS, HTML, PHP, React.
  • Good analytical capacity with a focused, data-driven approach to solving problems.
  • Communication skills, particularly in explaining complex technicalities to non-experts.
  • Fluent English, written and spoken.
  • Strong problem-solving and analytical skills.

Nice to have

  • Background supporting Customer Care or Customer Success departments.
  • Experience within agile development frameworks.
  • Experience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus.
  • Knowledge of AWS infrastructure/services and GITLAB pipelines.
  • Familiarity with AI-driven service tech and advanced automation solutions.

Your team

CRM and Channels team

Part of the Technology department

Benefits

An inclusive, friendly, and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities)

Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.

Professional and managerial skills development training paths, access to e-learning platforms such as O'reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

  • Shorter working week (36h as full time), with a half working day on Fridays
  • Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm
  • Possibility to work from anywhere for a period of time per year defined according to local regulations
  • 2 paid days off per year for volunteering purposes
  • Occasional social events to foster connections among colleagues
  • Travel industry discounts and flash exclusive staff fares

How to get hired

  1. 1HR interview (30 minutes)
  2. 21st interview (1 hour): soft skills + technical knowledge + curiosity about the role.
  3. 32nd interview (30min): final meeting with the Director
  4. 4Offer extended

Apply

About lastminute.com

We live for the holidays

The European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Key facts

  • around 1,700 people worldwide
  • Travel-Tech
  • European Travel-Tech leader in Dynamic Holiday Packages
  • Colleagues from +10 countries and over 48 nationalities
  • 36h full-time working week

What they value

  • Inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility
  • Equal opportunity space
  • Celebrate diversity and generate belonging