C
Customer Growth Manager
Contract type
Ongoing
Work mode
Remote
Experience
3 years
Job description
A Customer Growth Manager focused exclusively on upselling and cross-selling to existing Cloudbeds customers through outbound and product-led growth initiatives. The role is responsible for building and managing a customer pipeline to achieve above-quota sales performance.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Languages
- English
What you'll do
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team
- Develop and maintain strong relationships with key stakeholders and decision-makers
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations tailored to each customer's specific needs
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities
What we're looking for
- Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space
- Experience and/or education in hospitality operations
- Strong understanding of hospitality industry trends and challenges
- Ability to build and maintain long-term relationships with clients
- Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
- Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
- Self-motivated and goal-oriented, with a relentless drive to exceed targets
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
- Willingness to travel as required (< 10%)
Nice to have
- Demonstrable success in selling PMS or other hotel tech software
- Languages: English (additional European languages are always a plus!)
Your team
Customer Growth Management
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Apply
About Cloudbeds
We're not just building software, we're transforming hospitality.
Cloudbeds' platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, it helps hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. Founded in 2012, Cloudbeds is a completely remote team.
Key facts
- 650+ team members
- 2012
- hospitality technology
- Platform powers hotels across 150 countries
- Processes billions in bookings annually
- Integrates with hundreds of partners
- Team members across 40+ countries
- Team speaks 30+ languages
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
What they value
- Everyone is Welcome - A Culture of Inclusion