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Customer Success Manager (all genders)

Wemolo
Contract type
Ongoing
Work mode
Hybrid · 3 days/week in office · Munich, Germany
Experience
Mid-level · 2+ years

Job description

Customer Success Manager for Wemolo's Paid Parking product, responsible for onboarding new customers and ensuring their long-term success.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Hybrid · 3 days/week in office · Munich, Germany
Languages
German – C2, English – fluent

What you'll do

  • Guide new customers through the introduction of Paid Parking via call, email or live demo, from choosing the payment option to smooth operation of their parking area.
  • Show customers how to fully use the solution rather than just answering questions.
  • Proactively reach out, recognize problems early and build long-term trust.
  • Work closely with Commercial, Product and Engineering and feed customer feedback into product development.
  • Identify what can be automated or simplified so the customer journey grows with the company.

What we're looking for

  • 2–4 years of experience in Customer Success, Account Management or B2B customer service, ideally at a tech company with hardware exposure.
  • Customer-first mindset: clear communication, solution-oriented even in difficult conversations, and enjoys advising customers strategically.
  • Analytical thinking: keeps an eye on numbers and derives concrete recommendations for customers.
  • Tech affinity: enjoys working with digital tools.
  • German at C2 level and business-fluent English.

Nice to have

  • Experience with Google Workspace, Airtable or a CRM such as Salesforce or HubSpot is a plus.

Your team

Paid-Parking Team

Team in Germany responsible for the Paid Parking product.

Benefits

  • Hybrid model with focused work from home, workation and personal exchange on Anchor Days (Tuesday to Thursday).
  • Mobility: bike leasing or commuting allowance.
  • Full ownership for your area and your KPIs.
  • Team culture and networking with team events and Spirit Days.
  • Siebträger coffee, Bella&Bona online canteen, fresh fruit and muesli bar.
  • Health and balance with EGYM Wellpass or Urban Sports Club, access to 1,000+ sports and health facilities nationwide.
  • Top equipment and ergonomics: Mac or Windows, in the office or remote.
  • No dress code.

How to get hired

  1. 1Apply via the application portal so the application lands directly with the team.

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About Wemolo

Paid parking made as easy as never before: cameras recognize the license plate and drivers pay conveniently online or at the machine on site.

Wemolo manages over 3,500 parking areas with more than 2.5 million parking transactions per day, is profitable and continues to grow.

Mission

Make paid parking as easy as never before, without barriers and without tickets.

Key facts

  • Parking technology
  • Manages over 3,500 parking areas.
  • Handles more than 2.5 million parking transactions per day.
  • Profitable and continuing to grow.

What they value

  • Diversity and an inclusive culture of mutual respect where every team member has a say.
  • What you move counts, not what you wear.