MG
Customer Success Manager (KI-Fokus) - m/w/d
Contract type
Ongoing
Work mode
Remote · Berlin
Experience
3 years
Job description
A customer-facing role implementing and supporting AI automation systems for German business clients, from kickoff calls through setup, onboarding and ongoing support.
At a glance
- Work mode
- Remote · Berlin
- Languages
- German – fluent, English
What you'll do
- Lead kickoff video calls with new clients to clarify the processes being automated
- Set up AI systems per the documented standard and connect them to client platforms such as mail and calendar
- Guide clients through onboarding with a call and a one-week feedback round
- Support existing clients and respond within 24 hours
- Communicate with clients, answer questions and keep them satisfied
- Collect bugs and customer feedback and review them weekly with the team
- Contribute actively to improving the products
- After onboarding, run several setups in parallel and start up to one new client per day
What we're looking for
- Enjoys both technology and people equally
- May have worked with AI tools such as Claude Code, Codex or own agents
- Likes phone calls and can explain technology so both a master carpenter and a managing director understand
- Works carefully and responsibly, especially with customer data
- Wants to push hard, learn and grow personally
- Fluent German in speech and writing (C2)
- Degree level does not matter; processes are documented and learnable
Nice to have
- English helps with documentation and tools but is not required
- Optional: living near Düsseldorf or Munich, our locations
How to get hired
- 1No CV and no generic cover letter; answer a few short questions and write your own cover letter
- 2Cover letter questions: what you have built with AI, which AI topics interest you, and why you are a perfect fit
Apply
About ML Media GmbH
Key facts
- Has locations in Düsseldorf and Munich
- Uses a fixed, documented setup standard for AI systems
What they value
- Expects people to think things through and hold their own standard of excellence
- No permanent availability or weekend laptop work expected