P
Customer Success & Sales Specialist - Fluent in Ukrainian
Contract type
Ongoing
Work mode
Remote · Poland
Experience
Mid-level · 2+ years
Job description
Account management role at Payoneer managing a large portfolio of small existing clients in a 1-to-many, outbound-led model, driving retention, cross-sell and upsell.
At a glance
- Work mode
- Remote · Poland
- Languages
- English – fluent, Ukrainian – fluent
What you'll do
- Manage and grow large pool of small existing client relationships
- Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
- Perform outbound outreach, including calls, identify opportunities, activate customers, and drive commercial outcomes
- Design and execute multi-channel strategies to reach customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively
- Drive retention, and cross-selling initiatives; identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings
- Build success stories, case studies, and business reports to showcase impact and support internal and external alignment
- Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio
- Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements
What we're looking for
- Bachelor's degree, preferably in business or engineering
- Fluent in English and Ukrainian
- 2+ years of account management, sales, business development or other relevant experience
- Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
- Strong written and verbal communication skills
- Ability to present a business case to key stakeholders
- High level of organization, focus, and ability to work under pressure
Nice to have
- Experience with CRM platforms like Sales Force and expertise in sales reporting
- Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms
- Proven track record in working with international clients across diverse industries
- Experience selling B2B solutions in a highly consultative manner
Apply
About Payoneer
The global financial platform that removes friction from doing business across borders
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders. It takes the complexity out of financial workflows, including global payments and compliance, multi-currency and workforce management, working capital and business intelligence, giving businesses the tools they need to work efficiently worldwide and grow with confidence.
Mission
Connect the world's underserved businesses to a rising global economy
Key facts
- over 2,500 colleagues
- 2005
- Financial platform / payments
- Serves customers and partners in over 190 countries and territories
- Community with over 2,500 colleagues all over the world
What they value
- Act as our customer's partner on the inside
- Do it. Own it.
- Continuously improve
- Build each other up