Customer Success Specialist
Job description
Customer Success Manager role at ArboStar, owning post-sale client relationships for SMB and VIP customers of a cloud-based business management platform for the green industry. The role focuses on onboarding, adoption, retention and expansion of customer accounts.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- English – C1
What you'll do
- Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
- Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
- Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
- Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
- Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
- Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
- Coordinate with Support and Product teams to resolve escalations and advocate for client needs
- Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
What we're looking for
- 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role
- Strong understanding of customer lifecycle, onboarding, and retention best practices
- Exceptional communication and relationship-building skills
- Comfortable managing multiple accounts (100+) with varying levels of complexity
- Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
- Problem-solving mindset and a passion for delivering value to customers
- Ability to explain software features in a clear, engaging, and practical way
- Advanced English proficiency (C1 level or higher) — both written and spoken
- Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
Nice to have
- Experience with SMBs
Your team
Customer Success
As part of our Customer Success team, you'll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.
Benefits
- Only remote work
- Work schedule: 9:00 AM – 5:00 PM (EST)
- Paid vacation (10 days)
- An opportunity to significantly influence the direction of the company
- Steep learning curve and personal growth opportunities
- Access to courses and training
- Corporate English language training
- Competitive salary
Apply
About ArboStar
The leading all-in-one business management platform servicing clients in the green industry
ArboStar is an all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Its cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction.
Key facts
- 80+ professionals
- Business management software for the green industry
- Cloud-based software integrating CRM, scheduling, GPS tracking and business analytics
- Serves landscaping, tree care, lawn care and other green industry clients across the globe
What they value
- Creativity
- Collaboration
- Dedication to excellence