Director of Global Account Management - India
Job description
Director of Global Account Management to lead, scale and inspire a global team of 20+ account managers and 3 team managers, driving expansion, upsell and cross-sell across existing customers. Reports to the SVP of Global Customer Success.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · India
- Languages
- English – fluent
What you'll do
- Manage AM Leaders and the existing 20+ person account management team to aggressively expand accounts, unlock cross-sell opportunities, and spearhead customer growth strategies across the Americas, EMEA, APAC and India
- Actively engage with JumpCloud's evolving product suite and cybersecurity ecosystem; help AMs translate complex platform capabilities into clear business value for technical buyers (CIOs, CISOs, IT Directors)
- Own global Net Revenue Retention (NRR) and expansion targets; drive aggressive upsell, cross-sell, and platform adoption strategies within the existing customer base
- Define best practices, programs, standards, and processes, including account planning, ABM, pricing, and QBRs
- Partner directly with Product Marketing, Product Management, Alliances, and Professional Services to voice customer feedback, shape product roadmaps, and ensure a seamless, high-touch customer journey
- Connect directly with customers at all levels to support the development of a strong Account Management function within the organization
- Drive the delivery of strategic initiatives in collaboration with sales, professional services and product marketing
- Partner with marketing to ensure consistent brand experience across all customer interactions
What we're looking for
- 8+ years of experience leading and managing teams of account managers
- A demonstrated track record of driving proactive expansion within existing accounts, consistently increasing ARR and securing upsells while retaining key customers
- 3+ years of experience selling a SaaS platform for a high growth US-based company into customers in multiple geographies (including Enterprise in the US)
- Experience working with technically complex software platforms and selling into technical customers
- Strong ability to inspire all levels of your team
- Ability to listen, articulate positions, and advocate for customers; challenge assumptions respectfully and give and receive feedback with grace
- Creative problem solving ability to identify obstacles and viable solutions
- Outcome-orientation; ability to articulate the desired outcome and work collaboratively to create a path to achieve it
- Excellent communication, collaboration, facilitation, and presentation skills, at all levels of the organization and with customers
Nice to have
- Direct experience leading sales operations/deal desk team members
- Domain relevant experience with IT-related technologies such as directory services, LDAP, RADIUS, SAML, MultiFactor Authentication, MDM, or similarly complex technologies
Your team
Global Account Management
Team of 20+ account managers and 3 team managers, part of Global Customer Success
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About JumpCloud
Intelligent, Secure IT.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents, helping organizations eliminate complexity and turn AI risk into an optimized advantage.
Mission
To secure the modern workforce by consolidating identity, device, and access management, providing intelligent, secure IT that scales from human users to autonomous AI agents.
Key facts
- IT / cloud directory and cybersecurity
- Remote First company
- Teams in 15+ countries around the world
- Conducts internal business in English
- Core value: Build Connections
What they value
- Build Connections