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Reservations Agent - Remote (Maternity Cover) (m/f/d)
Contract type
One-time
Work mode
Remote
Experience
Junior / entry level · 1+ years
Job description
A 12-month Reservations Agent role at Numa, starting 1 December 2026, covering parental leave. The role supports corporate clients, group bookings, and individual requests, handling enquiries mainly by email and phone.
At a glance
- Employment
- Temporary
- Work mode
- Remote
- Languages
- English – C1
What you'll do
- Handle incoming corporate and group enquiries via email and phone in a timely and professional manner
- Create and send tailored offers using our online quotation tools
- Process and manage requests for group bookings, ensuring accuracy and clear communication
- Liaise closely with Guest Support, Operations, Revenue Management, and Finance to ensure consistent and accurate information flow
- Maintain updated records in our reservation and CRM systems
What we're looking for
- Excellent written and verbal communication skills in English (C1 level required)
- At least 1 year of experience in hotel reservations, front office, or a similar hospitality function
- A meticulous attention to detail and a commitment to operational excellence
- A customer-first mindset and a passion for delivering outstanding service behind the scenes
- Strong organizational skills, able to manage multiple enquiries and priorities effectively
- A team-oriented attitude and the ability to thrive in a collaborative work environment
Your team
Reservations
Benefits
- Opportunities for professional growth and a fulfilling career path
- A complimentary stay
- Exclusive discounts on stylish apartments for friends and family
- Team-building events with a global community of colleagues
Apply
About Numa
A forward-thinking hospitality brand redefining how people discover cities
Numa creates spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods. Its technology streamlines operations, delivering value with no hidden fees.
Key facts
- hospitality
- Offers rooms, studios, and apartments in European neighbourhoods
- No hidden fees
What they value
- Curious
- Authentic
- Diverse
- Inclusive
- Equitable