Junior Customer Programs Manager DACH (m/f/d)
Job description
A Customer Programs role at SoSafe focused on creating and running scalable 1-to-many engagement programs for SMB and low-touch customers to drive adoption, upsells, and retention. The role supports a book of business of 500 to 1000 accounts.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- German – business proficiency, English – business proficiency, Dutch
What you'll do
- Monitor existing customers' health and launch scaled campaigns to boost upsells and retention
- Analyze data and identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products
- Create, drive, and iterate 1:many programs and initiatives to implement 1 to many customer engagement strategies that can efficiently and effectively drive customer results at scale (e.g., email campaigns, office hours, targeted customer consultations)
- Partner with CSMs, AEs, Product, and Marketing to drive a 1 to many experiences within the team's book of business
- Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities within your book of business (500 to 1000 accounts)
- Be a SoSafe operational champion and lead-by-example to ensure data hygiene in our internal CS Tool, Salesforce etc.
What we're looking for
- 1 year + of experience in a customer-facing inside sales, customer success, BDR or Product Marketing role
- Experience with SaaS tech stack (Salesforce, Highspot, Planhat, AI tools etc.)
- Diplomacy, tact, and poise when under pressure working through customer issues and escalations
- Solution-driven mindset, enjoying leveraging data to back hypotheses and deliver results
- Comfortable demonstrating product functionality (with training); ability to provide a comprehensive overview of key business use cases
- Self-motivated, proactive team player with innovative ideas to inspire customer growth, loyalty, and adoption
- German and English business proficiency
Nice to have
- Dutch is a plus
- Project Management certifications (Prince2, PMI or equivalent)
Your team
Customer Programs Team
Tasked with overseeing mid-market customers' journey from onboarding to renewals through ad-hoc calls, webinars and 1 to Many interactions.
Benefits
- Work/Life balance: Flexible hours, 33 vacation days, and parental leave support
- Wellbeing and financial support: Access to Open Up, Corporate Discounts, Wellbeing & Fitness Benefits
- Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
- Tech equipment, referral bonuses, an individual development budget, dog-friendly HQ
Apply
Direct apply at SoSafe
Opens the job posting at SoSafe
About SoSafe
Human risk management provider
SoSafe provides an award-winning awareness platform that triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. It leverages behavioural science and data-driven learning to empower people against cyber threats, helping organisations turn their employees into their strongest line of defence.
Mission
To make the digital world safer by addressing the human factor in cybersecurity.
Key facts
- Cybersecurity / security awareness
- One of the fastest-growing security awareness scale-ups worldwide
- Backed by leading VCs like Highland Europe and Global Founders Capital
- Rapidly expanding across the globe
Partners & customers
What they value
- Innovation
- Diversity
- Collaboration