N
Lead Deployment Strategist
Contract type
Ongoing
Work mode
Remote · Europe, Latin America, N
Experience
Senior · 7+ years
Job description
Lead and build a Deployment Strategist team that partners with Forward Deployed Engineers to help n8n's enterprise customers turn automation opportunities into measurable business impact. The role owns the engagement methodology and drives customer adoption and production workflows.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Europe, Latin America, N
- Languages
- English – fluent
What you'll do
- Hire, onboard, and coach a team of Deployment Strategists who partner with Forward Deployed Engineers to deliver high-impact customer engagements
- Set a high bar for executive discovery, ROI definition, change management, and customer handovers, ensuring consistent delivery quality across the team
- Stay hands-on by leading customer engagements yourself while building the team, creating a culture of ownership, continuous learning, and customer impact
- Build and continuously improve the four-phase engagement methodology (Define, Identify, Co-build, Handover), including ROI frameworks, discovery guides, opportunity assessments, and handover templates
- Partner with CSMs, AEs, and Sales leadership to identify and qualify high-impact customer opportunities, define clear success criteria, and scope the right engagement model
- Turn learnings from workshops, hackathons, on-site builds, and staff augmentation engagements into repeatable playbooks that scale across FDE, Customer Success, and partner teams
- Lead executive discovery and ROI conversations to align customer stakeholders on high-value automation opportunities, success metrics, and organizational change
- Measure engagement success through workflows deployed to production, customer adoption improvements, and measurable business outcomes
- Ensure seamless handovers to Customer Success Managers and provide CS and GTM leadership with visibility into engagement results, customer ROI, and expansion opportunities
- Partner with the Partner Delivery Manager and Partnerships teams to ensure external delivery partners follow the same engagement methodology and quality standards
- Help define readiness, certification, and quality expectations for partner Deployment Strategists
- Work closely with FDEs, Product, and Engineering to turn customer feedback, technical gaps, feature requests, and custom integration needs into actionable product insights
What we're looking for
- 7+ years of experience in customer-facing roles such as professional services, solutions consulting, implementation, or customer success within a software company
- 2+ years of experience leading, coaching, and developing customer-facing teams, with a track record of building high-performing teams
- Built or scaled a deployment, implementation, or professional services function and know how to create structure and repeatable processes in an evolving environment
- Experienced in leading executive discovery, building compelling ROI cases, and securing buy-in from multiple stakeholders within enterprise organizations
- Comfortable discussing workflow automation, integrations, and AI use cases with technical stakeholders and collaborating closely with engineers without needing to write code yourself
- Know how to define success metrics, build scalable methodologies, and turn customer engagement learnings into actionable playbooks
- Focused on driving measurable customer adoption and long-term value, rather than simply delivering projects or completing engagements
Nice to have
- Familiar with n8n or other workflow automation, integration, or low-code platforms
- Experience helping enterprise organizations drive adoption, navigate organizational change, and embed new technologies into their ways of working
- Worked with systems integrators, consulting firms, or external delivery partners to deliver customer implementations or technical engagements
Your team
Deployment Strategists
A new function partnering with Forward Deployed Engineers, Customer Success, Sales, Product, and Engineering to scale enterprise customer adoption.
Apply
Direct apply at n8n
Opens the job posting at n8n
About n8n
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code so they can automate faster, smarter, and without limits.
Key facts
- over 260
- 2019
- Berlin
- workflow automation / software
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects
- Backed by top investors, from Sequoia's first German seed to SAP's recent strategic investment - bringing us to a $5.2bn valuation
- 500+ builder-approved integrations
- Remote-first team across Europe and the US with centre of gravity in Berlin
Partners & customers
SequoiaSAP
What they value
- Empower others
- Autonomy
- Collaboration
- Continuous learning
- Transparency
- Diversity and inclusion