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Learning Experience Designer
Dropbox
Contract type
Ongoing
Work mode
Remote · Ireland
Experience
3 years
Job description
A Learning Experience Designer in Dropbox's Customer Advocacy organization, creating engaging, accessible customer education across Dropbox products and education platforms. The role translates complex product capabilities into clear, task-oriented instruction.
At a glance
- Work mode
- Remote · Ireland
- Pay
- EUR 37,800 – 51,200 / year
What you'll do
- Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.
- Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
- Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
- Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
- Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.
- Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
- Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.
What we're looking for
- Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
- Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
- Experience using content-authoring, learning-management, or publishing platforms.
- Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.
- Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
- Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
- Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy.
Nice to have
- Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.
- Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.
- Experience supporting product launches, localization, or customer self-service education programs.
- Experience using learning analytics, customer feedback, or content-performance data to inform improvements.
- Experience collaborating with distributed teams in a technology or SaaS environment.
Your team
Customer Advocacy
Dropbox's Customer Advocacy organization