Legal Services Manager
Job description
Legal Services Manager at Twilio's Legal Center of Excellence, managing high-volume legal support requests, commercial contracts, and operational processes for the Legal Operations team.
At a glance
- Work mode
- Remote
What you'll do
- Serve as the first point of contact for GTM and Telecom Carrier Relations legal inquiries.
- Review, vet, and respond to high-volume legal requests while following internal processes.
- Independently review and negotiate NDAs, SOWs, service orders, and related agreements.
- Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements.
- Maintain operational expertise across Center of Excellence processes and update playbooks.
- Support ad-hoc operational projects and repeatable tasks across legal functions.
What we're looking for
- Bachelor's degree.
- 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal.
- Strong knowledge of commercial contracts and contracting principles.
- Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders.
- Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
- Experience using AI tools and understanding how LLMs can improve day-to-day legal work.
- Excellent written and verbal communication skills, attention to detail, and a customer-first approach.
- Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision.
Nice to have
- Experience supporting a sales organization at a high-growth technology company.
- Experience creating and managing process documentation and policies.
- Experience handling high-volume, repeatable tasks across legal functions.
- Exposure to law firm billing and eBilling software such as Brightflag, Onit, or Legal Tracker.
- Good sense of humor, disdain for drama, interest in learning new things, and desire to get things done.
Your team
Legal Center of Excellence within Legal Operations
Serves as an initial legal point of contact for repeatable, high-volume legal work, supports commercial contracting needs, and improves operational processes that make the Legal Team more efficient, scalable, and responsive.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Apply
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About Twilio
Shaping the future of communications
Twilio is a remote-first company delivering communications solutions to businesses and developers worldwide, with a culture of connection and global inclusion.
Mission
Deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Key facts
- Communications technology
- Remote-first company
- May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings
- Uses AI to help make the hiring process efficient; every hiring decision is made by real Twilions
What they value
- Twilio Magic
- Solve problems
- Take initiative
- Pitch in when needed
- Always up for trying new things
- Positive change in their communities