Onboarding Project Manager - NORAM
Job description
The Onboarding Project Manager leads complex onboarding projects for Cloudbeds' mid-market hotel customers, guiding them from contract signature through adoption and transition to Account Management. The role combines project management, customer relationship management, and hospitality expertise in a remote SaaS environment.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Languages
- English – business-professional, Portuguese – business-professional, Spanish – business-professional
- Pay
- USD 70,000 – 80,000 / year
What you'll do
- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
What we're looking for
- Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
Nice to have
- Previous experience with customer implementation & onboarding at a hospitality SaaS company
- Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
Your team
Onboarding Project Management Team
Passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one; builds together, reviews opportunities together, and embraces a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Apply
Direct apply at Cloudbeds
Opens the job posting at Cloudbeds
About Cloudbeds
We're not just building software, we're transforming hospitality.
Cloudbeds' platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, it helps hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. Founded in 2012, Cloudbeds is a completely remote team building AI-powered solutions for hoteliers.
Key facts
- 650+ team members
- 2012
- Hospitality technology / SaaS
- Platform powers hotels across 150 countries
- Processes billions in bookings annually
- Integrates with hundreds of partners
- Completely remote team across 40+ countries
- Team speaks 30+ languages
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
What they value
- Inclusion
- Collaboration
- Innovation
- Continuous improvement