Ops Associate
Job description
Ops Associate supporting the Ops team in managing a network of freelance medical information technicians (TIMs) and cross-functional Ops projects at an AI healthcare startup. The role involves staffing, recruiting, onboarding and compliance for freelancers, plus process and certification work.
At a glance
- Work mode
- Remote · Paris, France
- Languages
- English
What you'll do
- Staffing and management of freelance TIMs: ensure the right person is on the right assignment, at the right time, within a compliant framework
- Sourcing and recruiting: identify, qualify and recruit new TIMs based on needs (specialties, facilities, volume)
- Staffing assignments: assign TIMs to client accounts, anticipate workload peaks and manage priorities
- Onboarding: train new TIMs on the Parallel tool and our ways of working
- Monitoring: centralize assignment tracking and manage the team's performance
- Contracts and compliance: keep freelance contracts up to date, in line with ISO 27001 and HDS requirements (data access, confidentiality)
- Support the Ops team on cross-functional projects to make processes more robust and scalable
- Compliance and security: contribute to the ISO 27001 and HDS certification project on the Ops side (registers, evidence, access reviews, contracts)
- Processes and documentation: keep client training notes up to date and improve internal playbooks (deployment, support)
What we're looking for
- Looking for a first permanent job, or possibly an end-of-studies internship (with the goal of staying on a permanent contract)
- Strong people skills: can adapt to profiles very different from one's own, explain technical topics and bring a team along
- Comfortable in a tech environment and likes understanding how software works so as to help others use it
- Autonomous: when given an assignment, figures out how to set up the right processes and resources to get it done
Your team
Ops
Works daily with the Head of Ops, Deployment Strategists, Customer Care and freelance TIMs
Benefits
- Alan health insurance
- Swile
- Apple equipment
- 50% of transport covered
- A team event every month and two off-sites a year
How to get hired
- 1Call with Léa, Talent Lead (30 min)
- 2Call with Clémentine, Head of Ops and your future manager (30 min)
- 3Case study with Clémentine and Jules and meeting with Paul, CEO
- 4Offer
Apply
Direct apply at Parallel
Opens the job posting at Parallel
About Parallel
AI agents to help healthcare facilities automate their administrative processes and unlock additional revenue
Parallel builds AI agents to help healthcare facilities automate their administrative processes and unlock additional revenue, starting with medical coding. Its technology combines Large Language Models with system-level automation to handle real work inside existing hospital tools, with no integrations and no disruption. Its first agent automates coding workflows and frees up time for medical staff to focus on patients.
Mission
Build AI agents that change healthcare administration by combining Large Language Models with system-level automation to handle real work inside existing hospital tools
Key facts
- 2024
- Paris 2nd arrondissement, boulevard de Sébastopol
- Healthcare AI
- Launched in 2024
- Backed by top investors (Index, Frst, Y Combinator, Hexa, Kima Ventures, Better Angle)
- Series A closed
- Product already used by ~100 hospitals
- Works with a team of 25+ freelance TIMs (medical information technicians)