Owner Relations Team Lead
Level inferred from job title
Job description
Lead and supervise the Owner Relations Specialists across Latin America for Corporate Stays, overseeing daily activities, owner communication, escalations, and service standards. The role aims to ensure owner satisfaction, retention, and consistent service across LATAM markets.
At a glance
- Employment
- Freelance · Independent contractor
- Work mode
- Remote · LATAM
- Languages
- English – professional, Spanish – professional
What you'll do
- Lead, supervise, and support the Owner Relations Specialists, ensuring clear priorities, accountability, and consistent performance.
- Monitor team productivity, response times, resolution times, and other established KPIs.
- Ensure owners receive timely, professional, and proactive communication regarding their properties, requests, and concerns.
- Oversee owner inquiries and escalations, ensuring issues are followed up on and resolved efficiently.
- Build and maintain strong relationships with property owners to improve satisfaction, trust, and retention.
- Coordinate with Operations, Accounting, Revenue Management, and other departments to resolve owner concerns and improve service delivery.
- Identify recurring issues, communication gaps, and potential risks to owner satisfaction, implementing corrective actions when needed.
- Conduct regular team check-ins, provide feedback, and support team members' professional development.
- Establish and improve processes, communication standards, and follow-up procedures across LATAM markets.
- Ensure owner requests, conversations, and outstanding issues are accurately documented and tracked in the company's systems.
- Prepare regular reports on team performance, owner feedback, escalations, and operational challenges.
- Identify opportunities to improve owner engagement, service quality, operational efficiency, and owner retention.
- Provide management with updates on team performance, significant owner concerns, and recommended improvements.
What we're looking for
- Previous experience in team leadership, account management, customer success, client relations, property management, or hospitality.
- Proven ability to lead, coach, and support a team.
- Excellent written and verbal communication skills.
- Strong relationship management, negotiation, and conflict-resolution skills.
- Experience handling escalations and coordinating solutions across multiple departments.
- Strong organizational skills and the ability to manage multiple priorities.
- Experience tracking KPIs, preparing reports, and monitoring team performance.
- Proactive, solution-oriented, and comfortable making decisions within established guidelines.
- Ability to work independently in a remote, fast-paced, multicultural environment.
Nice to have
- Professional proficiency in English and Spanish is strongly preferred.
- Familiarity with CRM platforms, project management tools, and property management systems is an advantage.
Your team
Owner Relations
Owner Relations Specialists across Latin America
Apply
About Corporate Stays
Leading provider of furnished accommodations for corporate travelers and extended stays
Corporate Stays is a leading provider of furnished accommodations for corporate travelers and extended stays, with over 15 years of experience in the industry. With operations in Canada and a growing presence across Latin America, we are committed to delivering exceptional accommodation experiences while building strong, long-term relationships with property owners and business partners.
Key facts
- furnished accommodations / hospitality
- Over 15 years of experience in the industry
- Operations in Canada
- Growing presence across Latin America