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Praktikum Customer Success im Fintech mit Übernahmechance (m/w/d)
Contract type
One-time
Work mode
Hybrid · Berlin, Germany
Experience
3 years
Job description
A full-time internship in Customer Success at a Berlin fintech, onboarding property management companies and supporting existing customers in daily contact with the bank.
At a glance
- Employment
- Internship · Employee (employment agreement)
- Work mode
- Hybrid · Berlin, Germany
- Languages
- German – fluent, English – good
What you'll do
- Be the first point of contact for customers by phone and email, answering questions about accounts and payments and finding solutions.
- Onboard new customers and guide property management companies through account opening, tracking who must deliver what.
- Communicate daily with the bank and its contacts, request required documents and make sure nothing is left pending.
- Keep customers satisfied by gathering feedback, identifying improvements and bringing them into the team.
- Take on own projects to speed up processes, identifying what can be automated and building solutions with the team, including AI tools.
What we're looking for
- Studying business administration, business law or similar, ideally in the final semester; other fields welcome with the right motivation.
- Works in a structured way and keeps an overview even with many open tasks.
- Open with people, enjoys phone calls and wants to support customers long term.
- Finds fintech, banks and digital processes exciting.
- Fluent German and good English.
Your team
Customer Success
Customer Success team working closely with the bank and the team in Berlin-Kreuzberg
Benefits
- Opportunity to join permanently after the internship, or continue as a working student.
- Responsibility from day one, with own customers and own projects.
- Structured onboarding and regular feedback.
- Above-average pay, also for mandatory internships.
- Small team with short paths, an office on Oranienstraße in Kreuzberg, free drinks and regular team events.
Apply
About getmomo
Key facts
- Berlin-Kreuzberg, Germany
- Office on Oranienstraße in the middle of Kreuzberg.