Professional Services Engineer II
Job description
A Professional Services Engineer at Tines acts as a technical authority on the Tines platform, scoping, designing, building and deploying workflow automation Stories in customer tenants. The role supports customers' automation journeys and partners with Engagement and Project Management teams on implementations.
At a glance
- Work mode
- Remote
What you'll do
- Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
- Tackle challenging Story and workflow builds to power our customers' most important workflows.
- Scope automation Stories based on customer requirements, identifying any blockers and research areas needed.
- Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
- Identify and highlight what is, and what isn't, suitable for an automation workflow.
- Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
- Demonstrate Stories and workflows to illustrate concepts and ideas to the customer, including wire-framing out Stories and workflows live on calls with customers.
- Design and develop Automation Stories and workflows in the customer Tines tenant, connecting tools together using their APIs.
- Partner closely with customers to ensure that the Stories and workflows meet their requirements and provide guidance on test plans.
- Review and suggest optimizations for customer stories and workflows.
- Deliver documented, production-ready stories and workflows to customers and ensure the customer is set up for success in maintaining those long-term.
- Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.
- Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.
What we're looking for
- 5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions.
- Strong customer-facing skills and experience.
- A passion for becoming an expert in a Tines.
- Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs.
- Experience interpreting and applying API documentation.
- Experience with a range of API authentication methods including OAuth2 and JWT.
- Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
- Passionate about supporting our customers and helping them automate their repetitive and manual workflows.
Your team
Professional Services Engineering
Part of the Customer Success organization; reports to the Senior Manager, Professional Services Engineering based in Boston, Massachusetts.
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About Tines
The intelligent workflow company that powers some of the world's most important workflows.
Tines is the intelligent workflow company that powers some of the world's most important workflows. Tines has been supporting IT and security teams from a diverse range of customers. Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team's apps, agents and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. Tines has security woven into its DNA, and the platform is secure and private by design.
Key facts
- Tines 3B launched in 2026
- Vendor-agnostic, integrating with any API-enabled service
- Platform is secure and private by design
Partners & customers
What they value
- Simplicity
- Speed
- Soundness