Project Manager II
Job description
Project Manager in the global Customer Success team, leading Professional Services engagements and enterprise customer onboardings, including complex use cases and large-scale migrations. The role is remote with EMEA working hours.
At a glance
- Work mode
- Remote
What you'll do
- Lead Professional Services (PS) engagements, driving rapid platform adoption by delivering projects against a defined Statements of Work (SOW)
- Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure
- Proactively identify and unblock technical blockers for customers and engineers
- Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders
- Partner with Customer Success Managers (CSMs) and Forward Deployed Engineers (FDEs) to lead proactive, prescriptive onboarding for Enterprise-level customers
- Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform
- Collaborate with CSMs to audit account health and develop actionable, measurable success plans
- Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal
- Provide critical input to help refine the team's organizational structure, processes, and performance metrics
- Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations
What we're looking for
- 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders
- A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding
- Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress
- Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality
- Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation
- A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes
- A master of "the medium and the message"—proactively tailor the frequency, tone, and content of communications to suit different audiences
- A unique ability to dive into the granular technical details while ensuring every task aligns with the broader business strategy and impact
- A natural ability to "connect the dots" across teams and initiatives, ensuring alignment between CS, Sales, Product, and Engineering
Nice to have
- PMP, CAPM, CSM, or any other project management certification preferred
- Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred
Your team
Customer Success
Global Customer Success team
Apply
Direct apply at Tines
Opens the job posting at Tines
About Tines
The intelligent workflow company that powers some of the world's most important workflows
Tines has been supporting IT and security teams from a diverse range of customers. Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team's apps, agents and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. Tines has security woven into its DNA, and our platform is secure and private by design.
Key facts
- Tines 3B launched in 2026
- Vendor-agnostic, integrating with any API-enabled service
- Platform is secure and private by design
Partners & customers
What they value
- Simplicity
- Speed
- Soundness