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Revenue Operations Manager - London

Perk
Contract type
Ongoing
Work mode
Hybrid · 3 days/week in office · London, United Kingdom
Experience
Senior · 5+ years

Job description

Revenue Operations Manager supporting the global SDR organisation, acting as strategic business partner to SDR leadership and business owner of the SDR tech stack and outbound/inbound processes.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Hybrid · 3 days/week in office · London, United Kingdom
Languages
English – fluent

What you'll do

  • Partner with global SDR leaders to define and run the operating model: processes, territories and handoffs, and the weekly, monthly, and quarterly cadences that keep the team on track
  • Work with Sales Leadership, Marketing, Sales Enablement, and Finance to keep lead management and pipeline definitions aligned end to end
  • Own the end-to-end SDR process, from prospecting and outreach to qualification and handoff to Account Executives, and keep it documented in clear playbooks that are consistent across regions
  • Own the prospecting process: ICP and account prioritisation, signal-based targeting, and outbound cadences
  • Own the qualification methodology: lead and opportunity definitions, qualification criteria, stage and disqualification logic, and acceptance standards for handoffs, and evolve them as our go-to-market changes
  • Own the inbound lead process: capture, routing, speed-to-lead standards, follow-up expectations, ownership rules, and the handoff between Marketing and SDRs
  • Roll out process changes with SDR leaders and Enablement, and make sure they are adopted and followed
  • Own the Rules of Engagement for outbound and inbound, including account ownership between regional and global accounts
  • Act as the business owner of every tool our SDR organisation uses in its prospecting efforts globally, including Sales Engagement platforms, LinkedIn Sales Navigator, and data enrichment tools, owning the roadmap, configuration, licences and cost, adoption, data quality, and vendor relationships
  • Make sure the tools, the CRM, and the data around them work as one system
  • Evaluate, pilot, and roll out new tools and features, with clear business cases and success metrics
  • Partner closely with the Revenue Systems team by setting priorities and requirements as the business owner, and with Enablement on training and change management
  • Partner with the GTM Engineering team and act as the business owner of the SDR automation roadmap, defining the use cases and priorities for AI-driven outbound
  • Reduce manual work for SDRs by automating CRM updates, lead and account research, routing, and follow-up, and measure the time saved and the pipeline impact
  • Design and refine lead routing, scoring, and inbound handling so the right leads reach the right reps quickly
  • Test and pilot emerging AI capabilities for SDR and inbound use cases, and scale what works with clear guardrails on data quality, compliance, and brand
  • Set the standards for data hygiene, outreach governance, and deliverability across SDR tools, and make sure they are followed
  • Build the dashboards and reporting that give SDR leaders and reps a single source of truth on activity, funnel, and outcomes
  • Document processes and playbooks so they are repeatable across regions

What we're looking for

  • Significant experience (typically 5+ years) in Revenue Operations, Sales Operations, or SDR/Pipeline Operations in B2B SaaS, with a focus on SDR or outbound productivity
  • Proven experience supporting the roll out of AI and automation for outbound prospecting from a process point of view
  • Deep hands-on knowledge of Salesforce and of Sales Engagement platforms (such as Outreach, Salesloft, or Gong), including sequencing, enrichment, routing, and scoring
  • Strong analytical skills: you can find the story in funnel and rep-activity data and turn it into decisions that SDR leaders act on
  • A true owner: you take responsibility for a tool, a process, or an outcome end to end, and you don't wait to be asked
  • Credibility as a strategic partner to senior sales leaders, comfortable challenging and influencing across Sales, Marketing, Enablement, Finance, and Systems
  • Strong project and change management skills, with a track record of driving adoption across global teams
  • Curiosity about AI and where it can take SDR, outbound, and inbound operations next
  • Comfortable in a fast-growing, fast-changing environment where processes are still being built

Your team

Revenue Operations

Supports the global SDR organisation

Benefits

  • Competitive compensation and equity ownership in Perk
  • 25 days of annual leave plus bank holidays
  • Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
  • Qualifying earnings company pension plan with Aviva
  • Life Insurance
  • Income protection
  • Tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
  • Annual summer party and Perk events
  • Spring Health wellbeing partner with 12x therapy and 12x coaching sessions for you and your loved ones
  • 12-16 weeks' paid parental leave
  • 16 paid hours per year to spend volunteering
  • Up to 20 "Work from Anywhere" days per year
  • Access to a wide variety of discounts and rewards
  • Four-week, fully paid sabbatical once you reach 5 years
  • Relocation support to one of our hubs

How to get hired

  1. 130 min online call with Talent Acquisition
  2. 2Online 45min call with the hiring manager
  3. 3IRL Assessment with the Hiring manager + another senior person from the Rev Ops team
  4. 430 min online panel interview with the SDR Manager
  5. 530 min Online Culture interview with SE Manager

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About Perk

The intelligent platform for travel and spend management

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses, invoice processing, and more.

Mission

To power real work, with real impact

Key facts

  • more than 1,800 people
  • 2015
  • London and Boston
  • Travel and spend management SaaS
  • Trusted by more than 12,000 companies worldwide
  • More than 1,800 people across 12 offices globally
  • Headquarters in London and Boston
  • Tackling a $1.7 trillion problem of 7 hours of lost productivity per employee each week
  • Talent team represents over 70 countries

Partners & customers

BoltGoCardlessFabletics

What they value

  • Being an owner
  • Delivering a 7-star experience
  • Working as one team
  • Curiosity
  • Purpose
  • Mindset